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Travel Loyalty News

Read Skift’s in-depth coverage of the world of travel loyalty. Discover the latest news about airline loyalty programs, hotel loyalty programs, points strategies, and other programs that vie for repeat consumer business.

Skift Originals

American Airlines and Priceline team up to relegate other OTAs to the middle seats

Online travel agencies playing by American Airlines' rules are becoming the haves and the others are becoming the have nots. And, with Preferred Seats, casual travelers who don't turn to Priceline will be relegated to positions toward the rear of the plane.

Dennis Schaal, Skift | 12 years ago

Hotels

Starwood invests in its most profitable Starwood Preferred Guests

Starwood will wisely continue to pour money into Starwood Preferred Guests and its most loyal members because they are driving profits. Too bad online travel agencies don't actually operate hotels -- they'd then have better luck at discovering the loyalty gene.

Dennis Schaal, Skift | 12 years ago

Skift Originals

How Southwest airlines makes so much money from fees — even checked bag fees

Bag fees are not against Southwest's religion and, with the acquisition of checked-bag-fee charging AirTran, management is undoubtedly mulling whether to see the green light.

Dennis Schaal, Skift | 12 years ago

Airlines

22.6 billion reasons why airlines can’t wean themselves off fees

The U.S. is the most aggressive region in the world when it comes to ancillary revenue, with seven of the top 10 airlines in ancillary revenue totals. However, Asia-Pacific, with carriers such as AirAsia, Tiger Airways and Jetstar, is certainly no slouch.

Dennis Schaal, Skift | 12 years ago

Uncategorized

No-expiration miles are going to expire after all, says American

Rocking the boat while going through a bankruptcy is unusual for an airline. And how many such frequent flyers are there anyway?

Skift | 12 years ago

Online Travel

Social media power users can turn activity into loyalty points at MGM Resorts

Finally, a way to make social media addiction pay. Every location-based update a user makes to linked social media accounts -- no matter the number of followers they have -- gives them loyalty points equal to what spending $20 does.

Skift | 12 years ago

SkiftX

Most nations visited: Hillary Clinton sets a new record for a U.S. Secretary of State

Clinton's current count is at 102 countries visited and she still has six months to rack up more stamps on her passport. If only she got loyalty points for her air miles ...

Skift | 12 years ago

Airlines

How one company helps airlines decide who gets treated well and who has to pay

As airlines get better at passenger profiling they will drive greater loyalty among frequent flyers, but they should make sure the the gap between high-flyer and leisure traveler isn't so wide that potential customers get turned off.

Skift | 12 years ago

Skift Originals

Delta SkyMiles voted worst in frequent flyer survey

There's nothing worse than an airline frequent flyer program when it's tough to book awards travel, and respondents to this Frequent Business Traveler and FlyerTalk survey expressed frustration with Delta in this regard. The airline, which has been all over Facebook with its booking widgets, prides itself on its technology so it must be especially disappointing that road warriors expressed their frustrations with the SkyMiles awards calendar.

Skift | 12 years ago

Online Travel

Loyalty-card startups give merchants a reason to ignore Groupon

The startups make the difference between flash sale sites and loyalty programs clear: One's just about the deal, the other's about building a loyal clientele.

Skift | 12 years ago