Articles tagged “delta air lines”

Higher bandwidth and on-demand entertainment are today's competitive weapon of choice. Whether crowded passengers will forget their woes by watching shows is anybody's guess.

To switch to revenue-based loyalty programs or not to switch? Many airlines are just doing the math, and anticipating the outcry.

Delta's decision not to replace the vendor raises the question of whether its passengers will notice, or care enough, to get the airline to change its mind. This might be the perfect test-case for the true appeal of duty-free.

To airlines seeking to attract more passengers and elicit ancillary revenue, giving passengers wide choice in in-flight entertainment, whether it is on seatbacks or through passengers using their own personal electronic devices, is serious business.

Separate Twitter accounts for customer service, discounts, and international fans are not the norm for U.S. based airlines.

Delta has taken on an ambitious program for passenger experience enhancement. It will interesting to see whether other SkyTeam members will join this initiative and what competitors do to catch up.

Delta found that business travel to Latin America took a vacation in June in deference to more important matters, the World Cup.

The airports-as-destinations trends is great for flyers who have better food and retail options, for cities who can show off their culture, and airports who strive to increase shopping revenues.

Virgin and Delta have a fifth of the available gates at Love Field, while Southwest retains everything else. It's interesting when Delta is the little guy.

Delta is looking to re-engage distracted readers by serving up more videos and content targeted to both business and leisure mindsets.