Articles tagged “delta air lines”

Business of Loyalty: The Assault on Redemptions and Airline Loyalty

Business of Loyalty: The Assault on Redemptions and Airline Loyalty

Grant Martin, Skift

Are old-school U.S. airlines too focused on short-term profits and competing against low-cost carriers to deliver a quality product to their loyal passengers?

2 weeks ago

United Brings Back Hot Food on Some Routes — But Only in Economy Plus

United Brings Back Hot Food on Some Routes — But Only in Economy Plus

Brian Sumers, Skift

United is making a sound business decision by rewarding its best customers. But in recent years, we've seen the chasm grow between the flying haves and have-nots. This will only further that trend.

3 weeks ago

Delta CFO: Loyalty ‘Took Off’ When the Airline Switched to a Revenue-Based Model

Delta CFO: Loyalty ‘Took Off’ When the Airline Switched to a Revenue-Based Model

Brian Sumers, Skift

Delta argues recent changes to its frequent flyer program have helped improved loyalty, but not everyone is so sure. What they almost certainly have done, however, is improve profitability.

1 month ago

U.S. Senators Criticize Airline Customer Service in Committee Hearing

U.S. Senators Criticize Airline Customer Service in Committee Hearing

Matthew Daly , Associated Press

Earlier this week, a House of Representatives Committee interrogated airline executives about service failures. On Thursday, a Senate committee also weighed in. But will Congress take meaningful action? Don't bet on it.

2 months ago

Passengers Aren’t Happy With U.S. Airlines, and Neither Are Some Investors

Passengers Aren’t Happy With U.S. Airlines, and Neither Are Some Investors

Michael Sasso and Mary Schlangenstein, Bloomberg

U.S. airline passengers may be upset, but they have little recourse. The four biggest airlines control the vast majority of domestic market share, and consumers only have so many options. As for investors, that's a different story. They have other places to park their money.

2 months ago

The Airline Business Is So Good U.S. Carriers Are Dropping NFL Charter Flights

The Airline Business Is So Good U.S. Carriers Are Dropping NFL Charter Flights

Barry Wilner, Associated Press

Business is strong now for U.S. airlines, and it's possible they have more profitable opportunities than flying NFL teams. The NFL is not the first sports enterprise to run into the trouble. The NCAA has also been having trouble finding charters for basketball teams.

2 months ago

Getting Bumped on Delta Could Soon Be Worth Up to $10,000

Getting Bumped on Delta Could Soon Be Worth Up to $10,000

Damian Troise andDavid Koenig, Associated Press

Great PR for Delta, even if passenger resistance will rarely result in paying out anything near $10K. The bigger story is the decision-making power it is giving front-line employees.

2 months ago

Delta Execs Downplay Importance of Basic Economy

Delta Execs Downplay Importance of Basic Economy

Andrew Sheivachman, Skift

Delta says it's using basic economy fares to help better differentiate its products. The jury is still out on whether it will help them compete on routes where they face low-cost competitors.

2 months ago

Delta Cancellations Stretch Into Third Day Following Storm at Atlanta Hub

Delta Cancellations Stretch Into Third Day Following Storm at Atlanta Hub

Jenny Surane , Bloomberg

Hubs work so well until they don't. It's hard to explain to a customer why their flight from San Francisco to Minneapolis is repeatedly delayed by weather in Atlanta.

3 months ago

Delta Air Lines Wins Crystal Cabin Award for Best International Business Class Design

Delta Air Lines Wins Crystal Cabin Award for Best International Business Class Design

Grant Martin, Skift

The to-be-delivered Delta One cabin eked out a victory over United's Polaris product in this year's crystal cabin awards. United's team must be fuming.

3 months ago

Delta Deepens Relationship With Korean Air to Expand Its Foothold in Asia

Delta Deepens Relationship With Korean Air to Expand Its Foothold in Asia

Kyunghee Park, Bloomberg

Delta didn't want to feel outdone by American's announcement last week to tie-up with an Asian carrier. Delta's advantage, however, is that it's had an ongoing relationship with Korean Air while American is newer to partnerships in the region.

3 months ago

Delta Premium Cabins Getting Italian-Design Upgrade in Tabletop Accessories

Delta Premium Cabins Getting Italian-Design Upgrade in Tabletop Accessories

James Gaddy, Bloomberg

Four months after United introduced new serviceware for its Polaris business class, Delta is upping the ante with its own glassware, china, and serving pieces from Alessi. Will American raise its game next?

3 months ago