Consistently getting upgrades requires cold-hard cash and the loyalty that brings from the airlines.
This letter should get Sens. Markey and Blumenthal some attention. But beyond that, it is not likely to have much of an influence on the nation's airlines.
Many airlines spin new products as industry-leading. But this is the real deal. Delta's new suite looks about as good as business class can get.
With American Airlines capitulating, in-flight entertainment on all three legacy carriers is now completely free. The next phase of competition will likely revolve around the quality of that content with each airline trying to out-do the other.
From the beginning it didn't make sense that Delta's backup systems didn't fully activate but now Delta admits it found out after the fire that about 300 servers weren't connected to the backup power. Connecting them might have avoided the millions of dollars in adverse impact and the thousands of delays and cancelled flights.
A good operational meltdown like Delta's should make travelers nostalgic for the good old days, when carriers regularly cooperated to help each other's passengers.
Passengers might be cursing Southwest and Delta now, but they'll be back. As four airlines own the vast majority of U.S. market share, travelers have few alternatives.
Delta's offer of compensation to passengers will help soften the blow but it must make sure the same thing doesn't happen again. Like all good airline CEOs, Ed Bastian knows when to issue a strategic apology.
Unless airlines invest massively in their IT systems, travelers should continue to expect occasional outages.
Airlines and Wall Street analysts are complaining about lower revenues, but that has been great news for consumers, who can take advantage of historically low ticket prices.