Brian Sumers, Skift
Over the past couple of decades, most U.S. airlines have focused on transporting customers from point A to B in relative comfort. Delta wants to go beyond, hoping passengers will view it as a trusted consumer brand. If they do, Delta may be able to command an even bigger revenue premium over its competitors.
9 hours ago
Mary Schlangenstein, Bloomberg
After an increase in incidents, it's no surprise Delta is prohibiting support animals from long trips as well as young puppies and kittens. This follows rule changes earlier this year that limited the types of support animals that could be brought on flights.
7 days ago
Justin Bachman, Bloomberg
Few people want to order the cheapest product, right? The airlines hope to use that psychological trick — along with heavy restrictions — to discourage customers from booking their bargain-basement airfares.
1 month ago
Brian Sumers, Skift
A skeptic might say airlines are doing so well selling premium seats because their standard offering is getting worse. There's some truth to that. But airlines have also gotten better at targeting passengers with the right offers for them.
2 months ago
Brian Sumers, Skift
A few years ago, Delta Air Lines expanded in Seattle and tried to take share from Alaska Airlines. Surprisingly, Alaska has held on to most of its customers. Now, Delta is trying a similar strategy in Boston. JetBlue has a big customer base there. Will JetBlue's loyalists stick around?
2 months ago
Brian Sumers, Skift
All U.S. airlines are performing well. Demand is robust, and while fuel prices are up, they're not that high compared to historical levels. Delta is using that state-of-play to go on the offensive to win more share from its competitors.
2 months ago
Brian Sumers, Skift
Travelers hoping for more free first-class upgrades should probably root for a recession. The economy is too strong for airlines to give away their best seats for free.
2 months ago
Brian Sumers, Skift
Maybe Delta's new in-flight screens on its Airbus A220s will be better than previous generations. Or maybe they won't be. Either way, Delta deserves credit. Few of its competitors put screens on domestic airplanes anymore. Delta could have easily gone without them.
3 months ago
Brian Sumers, Skift
It's reasonable to ask whether airline re-accommodation agreements still make sense in 2018. In how many industries will one company happily hand you over to the competition after a slight service hiccup? But road warriors love these deals. It means they can get home, or to an important meeting, even when their favorite airline screws up.
3 months ago
Bloomberg, Mary Schlangenstein
Hurricanes usually aren't a big deal for airlines in the grand scheme of things. It's other factors like fuel prices that often portend trouble, and Delta has felt some sticker shock in that regard in the past year.
3 months ago
3 months ago
Natasha Rausch, Bloomberg
It's not clear using biometrics is easier for passengers or quicker for airlines. But there's a congressional mandate for U.S. Customs and Border Protection to identify people as they exit the country, and this is one way to do accomplish that.
3 months ago