Articles tagged “delta air lines”

Video: Delta CEO Sees Basic Economy as Way to Show Passengers They Aren’t Getting Ripped Off

Video: Delta CEO Sees Basic Economy as Way to Show Passengers They Aren’t Getting Ripped Off

Patrick Whyte, Skift

Unbundling has been one of the biggest buzzwords in the airline industry in recent years, and for good reason. Full-service carriers like Delta think it is a great way to hit a broader range of consumers, but it doesn't come without its risks.

3 days ago

Airbus Will Take Control of Bombardier’s New Passenger-Friendly Jet

Airbus Will Take Control of Bombardier’s New Passenger-Friendly Jet

Brendan Case, Bloomberg

Owned by Bombardier, the C Series seemed doomed. We've heard it's an impressive machine, with great fuel economy, but it was having trouble breaking into the market. And Boeing's trade case against Bombardier hasn't helped. Airbus should be able to revive the aircraft, one of the more comfortable in the sky.

3 days ago

Delta Air Lines Scraps Check-In for Users of Its iPhone App

Delta Air Lines Scraps Check-In for Users of Its iPhone App

Brian Sumers, Skift

This is a good development for passengers, who must wonder why they still have to check in for flights in 2017. But for many airlines, check-in still serves a valuable purpose.

1 week ago

Delta Doesn’t Actually Want Anyone to Buy Basic Economy

Delta Doesn’t Actually Want Anyone to Buy Basic Economy

Brian Sumers, Skift

Delta has a message for passengers who don't like Basic Economy fares: Trade up and buy a better product.

1 week ago

U.S. Hits Bombardier With Another Tariff Despite Delta Aircraft Order

U.S. Hits Bombardier With Another Tariff Despite Delta Aircraft Order

Frederic Tomesco and Andrew Mayeda, Bloomberg

There's little doubt Bombardier needed a lot of government assistance to finish the C Series. What's less clear is how much Boeing was harmed. Boeing's smallest 737s have some overlap with Bombardier's new plane, but they're not direct competitors.

2 weeks ago

Delta Reveals Revenue Impact From Fare Wars and Hurricanes Not as Bad as Expected

Delta Reveals Revenue Impact From Fare Wars and Hurricanes Not as Bad as Expected

Michael Sasso and Mary Schlangenstein, Bloomberg

The airfare wars on selected routes haven’t been as widespread as expected. That said, we don't accept American's claim that U.S. airlines will "never" lose money again.

2 weeks ago

Delta to Introduce Free Texting Service on Most of Its Flights

Delta to Introduce Free Texting Service on Most of Its Flights

Patrick Whyte, Skift

Delta's move will delight plenty of its passengers and the promise of better Wi-Fi to come is even better news. But please set your phones on silent while you’re texting.

3 weeks ago

Interview: Virgin Atlantic CEO on Loyalty and Low-Cost Competition

Interview: Virgin Atlantic CEO on Loyalty and Low-Cost Competition

Brian Sumers, Skift

Virgin Atlantic has a strong brand, but for years it has lagged far behind British Airways in most categories. The upstart has just been too small to be a bona fide competitor. But Virgin Atlantic is finally taking action to ensure it will be more nimble going forward.

1 month ago

Delta Air Lines Will Take Some Customer Service Calls via Video Chat

Delta Air Lines Will Take Some Customer Service Calls via Video Chat

Brian Sumers, Skift

Yes, Americans do make video calls in their everyday lives. But they make them using machines they own. Do airline passengers want to resolve issues by using one of five kiosks in an airport terminal? Perhaps some do, but we're betting many will find the phone just as useful. This seems like it would have a been a novel announcement in 2009.

2 months ago

Norwegian Air Is Already Driving Down Transatlantic Airline Fares

Norwegian Air Is Already Driving Down Transatlantic Airline Fares

Mary Schlangenstein, Bloomberg

Low-cost carriers like Norwegian need to strike the right balance between a low-cost, reliable product, and decent service on the consumer side and sustainable business on the corporate in order to remain a threat to legacy carriers.

2 months ago

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What Operational Excellence Really Means for Business Travel

What Operational Excellence Really Means for Business Travel

Delta Air Lines + Skift

Airlines need to deliver operational excellence to build long-term relationships with corporate travel managers and their travelers, but it’s often easier said than done. Delta has not only made real efforts to achieve operational excellence, but also provides its customers with full insight into how its performance compares with its competitors.

2 months ago

American Airlines Succeeding in Upselling from Basic Economy to Main Cabin

American Airlines Succeeding in Upselling from Basic Economy to Main Cabin

Patrick Whyte, Skift

Investing in a range of new products to entice new and existing customers looks like it is paying off for American Airlines. Its upbeat outlook bodes well for the rest of the year.

3 months ago