Brian Sumers, Skift
Airlines have been boom-and-bust businesses for as long as almost anyone can remember. But has Delta Air Lines cracked the secret code? Or is it just better at managing expectations?
1 week ago
Andrew Sheivachman, Skift
Earning consumer loyalty means more than giving them rewards. Subscriptions and memberships represent a compelling way for travel companies to create lasting relationships with consumers.
2 weeks ago
Brian Sumers, Skift
The technology is fun. But Delta's biggest strength is the consistency of its product.
2 weeks ago
Brian Sumers, Skift
United may argue it isn't tweaking its delay compensation scheme to save money. But we're betting this new policy will save some cash. Still, it probably won't bother customers too much. How many of them were expecting compensation anyway?
3 weeks ago
Associated Press
This is an odd one. All kinds of people in all industries wear uniforms. Most of them without problems. Yet flight attendants at three different U.S. airlines have claimed in recent years that their uniforms have made them sick. What's going on?
3 weeks ago
Christopher Jasper, Bloomberg
This might be a win-win for all sides involved, especially given the expanded joint venture already in the works. Richard Branson gets to keep control of his beloved airline and Air France-KLM Group can use the money elsewhere.
2 months ago
Chiara Albanese, Tommaso Ebhardt and William Wilkes, Bloomberg
Is anyone going to step in and save Alitalia? On the surface it would seem a nice fit for one of the big European airline groups, but look under the hood and there are still some serious problems that need resolving.
2 months ago
Patrick Whyte, Skift
It's easier to understand IAG CEO Willie Walsh's sanguine tone on last week's earnings call given he clearly had this deal in the pipeline. If it goes through — and it's still a big if given the competition concerns — it will ease the pain of Delta's recent Latam deal.
3 months ago
Eric Rosen, Bloomberg
Customers once coveted airline credit cards for their rich rewards. But banks have created other travel-oriented cards that reward them even more. Working with the banks that issue their cards, airlines are improving their offerings so they stay relevant.
3 months ago
Patrick Whyte, Skift
Delta's tactic of buying stakes in airlines across the globe is shaking up the world of airlines alliances, but the American carrier's gain is likely to come at the expense of others including IAG, the parent company of British Airways and Iberia.
3 months ago
Brian Sumers, Skift
American Airlines has had a rough year. But on its third-quarter earnings call, top executives made a compelling argument that they've turned things around. Are they right? Or was it just spin?
3 months ago
Brian Sumers, Skift
This priority boarding craze is getting out of hand. Almost no one wants to get on an airplane 45 minutes before it departs. People go nuts over boarding early because they have overhead bin anxiety. Can we just start charging for bin space? It's a precious resource for which demand outstrips supply.
3 months ago
