Articles tagged “delta air lines”

Delta CFO: Loyalty ‘Took Off’ When the Airline Switched to a Revenue-Based Model

Delta CFO: Loyalty ‘Took Off’ When the Airline Switched to a Revenue-Based Model

Brian Sumers, Skift

Delta argues recent changes to its frequent flyer program have helped improved loyalty, but not everyone is so sure. What they almost certainly have done, however, is improve profitability.

5 days ago

U.S. Senators Criticize Airline Customer Service in Committee Hearing

U.S. Senators Criticize Airline Customer Service in Committee Hearing

Matthew Daly , Associated Press

Earlier this week, a House of Representatives Committee interrogated airline executives about service failures. On Thursday, a Senate committee also weighed in. But will Congress take meaningful action? Don't bet on it.

3 weeks ago

Passengers Aren’t Happy With U.S. Airlines, and Neither Are Some Investors

Passengers Aren’t Happy With U.S. Airlines, and Neither Are Some Investors

Michael Sasso and Mary Schlangenstein, Bloomberg

U.S. airline passengers may be upset, but they have little recourse. The four biggest airlines control the vast majority of domestic market share, and consumers only have so many options. As for investors, that's a different story. They have other places to park their money.

3 weeks ago

The Airline Business Is So Good U.S. Carriers Are Dropping NFL Charter Flights

The Airline Business Is So Good U.S. Carriers Are Dropping NFL Charter Flights

Barry Wilner, Associated Press

Business is strong now for U.S. airlines, and it's possible they have more profitable opportunities than flying NFL teams. The NFL is not the first sports enterprise to run into the trouble. The NCAA has also been having trouble finding charters for basketball teams.

1 month ago

Getting Bumped on Delta Could Soon Be Worth Up to $10,000

Getting Bumped on Delta Could Soon Be Worth Up to $10,000

Damian Troise andDavid Koenig, Associated Press

Great PR for Delta, even if passenger resistance will rarely result in paying out anything near $10K. The bigger story is the decision-making power it is giving front-line employees.

1 month ago

Delta Execs Downplay Importance of Basic Economy

Delta Execs Downplay Importance of Basic Economy

Andrew Sheivachman, Skift

Delta says it's using basic economy fares to help better differentiate its products. The jury is still out on whether it will help them compete on routes where they face low-cost competitors.

1 month ago

Delta Cancellations Stretch Into Third Day Following Storm at Atlanta Hub

Delta Cancellations Stretch Into Third Day Following Storm at Atlanta Hub

Jenny Surane , Bloomberg

Hubs work so well until they don't. It's hard to explain to a customer why their flight from San Francisco to Minneapolis is repeatedly delayed by weather in Atlanta.

1 month ago

Delta Air Lines Wins Crystal Cabin Award for Best International Business Class Design

Delta Air Lines Wins Crystal Cabin Award for Best International Business Class Design

Grant Martin, Skift

The to-be-delivered Delta One cabin eked out a victory over United's Polaris product in this year's crystal cabin awards. United's team must be fuming.

2 months ago

Delta Deepens Relationship With Korean Air to Expand Its Foothold in Asia

Delta Deepens Relationship With Korean Air to Expand Its Foothold in Asia

Kyunghee Park, Bloomberg

Delta didn't want to feel outdone by American's announcement last week to tie-up with an Asian carrier. Delta's advantage, however, is that it's had an ongoing relationship with Korean Air while American is newer to partnerships in the region.

2 months ago

Delta Premium Cabins Getting Italian-Design Upgrade in Tabletop Accessories

Delta Premium Cabins Getting Italian-Design Upgrade in Tabletop Accessories

James Gaddy, Bloomberg

Four months after United introduced new serviceware for its Polaris business class, Delta is upping the ante with its own glassware, china, and serving pieces from Alessi. Will American raise its game next?

2 months ago

American Is Latest Airline to Bring Back Free Food — on Two Domestic Routes

American Is Latest Airline to Bring Back Free Food — on Two Domestic Routes

Brian Sumers, Skift

American took the safe approach in matching Delta on two key routes. It makes sense because carriers don't like to fall behind their competitors on the New York-California flights.

2 months ago

What’s the Next Step for Airline Premium Economy?

What’s the Next Step for Airline Premium Economy?

Brian Sumers, Skift

A surprising number of airlines held out against adding premium economy as long as they could. But now most big airlines have added it or plan to. That's good news for passengers who want a little bit more space at a reasonable price.

3 months ago