Articles tagged “delta air lines”

Balancing the interests of the airline and the needs of the passengers who fly it every day leaves little room for error on the PR side.

Now that airlines are making money again, they're fighting for business from corporate travel agents.

Delta is putting its money where its mouth is.

Who's more important to the airlines: shareholders or passengers? Take one guess.

Soon, your tickets to Cancun may come with nothing more than a seat and a barf bag.

Despite the competitive airline posturing, long haul flights out of LaGuardia could be good for most.

This is what happens when you let conversion marketers run amok with customer experience. They made it a science, but forgot being human.

A very tiny slap on the wrist. That $2.7 million is likely less than Delta collected in baggage fees at one airport last year.

As the relationship gets cozier, who knows what sort of collaboration will come next?

Travel brands that have separate Twitter accounts to handle customer inquiries should take a step back and reassess their strategy to determine whether it's the most effective use of their resources.