Airlines Are Looking to Make Amends With Travel Agents

It was a strange sight to see at the American Society of Travel Agents' Global Convention last week: top sales executives from the major three U.S. airlines took the stage to praise travel agents. Commission cuts by the airlines upended the travel agency business in the mid-1990s, and all airlines eliminated commissions in the U.S. by the early 2000s. There's still bad blood between many leisure travel agents and