American Airlines News
The latest news and analysis of American Airlines, including breaking news, executive interviews, earnings coverage, and analysis of its competitors.
Gogo’s Plan to Bring In-Flight Entertainment to Flyers’ Own Devices
Sometimes, going off-line is a good move.
European Leisure Carriers Keep Rowdy Passengers Calm with Extra Comfort Features
It’s a holiday, after all. Passengers should expect more comfort and a little entertainment. As for the alcohol thing: There’s plenty of that at their destination, and more to buy at the Duty-Free shops.
How U.S. Airlines Manage Customer Service Expectations on Twitter
Separate Twitter accounts for customer service, discounts, and international fans are not the norm for U.S. based airlines.
American Airlines Signs First Post-Merger Booking Site Pact With CheapOair
With its focus on flights, CheapOair sells a ton of seats for American Airlines and US Airways, and this pact is a bow to that performance.
American Airlines Has Designs on Becoming Your Hotel in Sky
American isn't the only brand thinking like this, but it is one of the few to so clearly articulate the shift.
JetBlue Takes on Other Airlines’ Loyalty Programs With Its TrueBlue Match Offer
We like JetBlue's spunk here.
The Birth of Loyalty: How American Airlines Changed Travel Marketing
While American Airlines gave birth to the modern loyalty marketing, the game has completely changed as the market of players operating in it has shrunk. The report lays out the ongoing and coming changes in loyalty marketing, and what marketers can do to operate in this new world.