Articles tagged “american airlines”

Warren Buffett Reveals Bigger Stake in Southwest and American Airlines

Warren Buffett Reveals Bigger Stake in Southwest and American Airlines

Associated Press

The legendary investor's firm, Berkshire Hathaway, is doubling down on its previous $9 billion bet on the sector by buying more shares of American Airlines and Southwest Airlines. The resulting push up in share price means this has been a good time to be an airline investor.

1 week ago

American Airlines Will Now Factor Annual Spend Into Upgrade Priority

American Airlines Will Now Factor Annual Spend Into Upgrade Priority

Grant Martin, Skift

A new upgrade process coming to American Airlines next week will prioritize wealthy travelers over those on a budget.

1 week ago

U.S. Senators Criticize Airline Customer Service in Committee Hearing

U.S. Senators Criticize Airline Customer Service in Committee Hearing

Matthew Daly , Associated Press

Earlier this week, a House of Representatives Committee interrogated airline executives about service failures. On Thursday, a Senate committee also weighed in. But will Congress take meaningful action? Don't bet on it.

3 weeks ago

A Small Victory in One Passenger’s Fight Against Airline Baggage Fees

A Small Victory in One Passenger’s Fight Against Airline Baggage Fees

Associated Press

Consumers haven't had many victories recently with airlines. This is a minor, procedural victory. But, hey, at least it's progress. Maybe it will lead to a good result for passengers who check luggage.

3 weeks ago

American Airlines Will Shrink Legroom in Coach  — Again

American Airlines Will Shrink Legroom in Coach — Again

Brian Sumers, Skift

We'll reserve judgement until we try the seats. Maybe American has developed a special seat that makes passengers feel as if they have more legroom than they do. But that's probably unlikely. American's passengers should prepare for a squeeze.

3 weeks ago

Congress Warns 5 Airline Execs They Must Improve Customer Service

Congress Warns 5 Airline Execs They Must Improve Customer Service

Brian Sumers, Skift

Congress is not happy with U.S. airlines. That's for sure. But how much will Washington do about it? Here's a prediction: Probably not much.

3 weeks ago

Passengers Aren’t Happy With U.S. Airlines, and Neither Are Some Investors

Passengers Aren’t Happy With U.S. Airlines, and Neither Are Some Investors

Michael Sasso and Mary Schlangenstein, Bloomberg

U.S. airline passengers may be upset, but they have little recourse. The four biggest airlines control the vast majority of domestic market share, and consumers only have so many options. As for investors, that's a different story. They have other places to park their money.

3 weeks ago

American Airlines CEO Hopes Huge Employee Salary Hikes Will Reset Relations

American Airlines CEO Hopes Huge Employee Salary Hikes Will Reset Relations

Justin Bachman, Bloomberg

When it comes to compensation, we've seen bigger mistakes by CEOs. This will get Parker more support from the rank and file in the years ahead.

4 weeks ago

Freddie Awards Pick the Year’s Best Traveler Loyalty Programs

Freddie Awards Pick the Year’s Best Traveler Loyalty Programs

Sean O'Neill, Skift

Can 4.2 million flyers be wrong?

4 weeks ago

American Airlines CEO Rejects Criticism of ‘Unprecedented’ Flight Crew Pay Hikes

American Airlines CEO Rejects Criticism of ‘Unprecedented’ Flight Crew Pay Hikes

Dennis Schaal, Skift

American Airlines CEO Doug Parker is playing the long game. Surprise pay hikes for pilots and flight attendants will cost roughly $350 million in 2018 and 2019. But if airlines truly want to avoid more customer service-related dramas, one way to get there is to adequately compensate your workforce.

4 weeks ago

Airline Trade Group Launches Ad Campaign to Support Open Skies Agreements

Airline Trade Group Launches Ad Campaign to Support Open Skies Agreements

Brian Sumers, Skift

This is a small ad buy, but good for Hawaiian, JetBlue and Fedex to spend money to try to persuade political types. Open Skies agreements are helpful for consumers, and for global trade. If the U.S. takes a protectionist stance against the UAE and Qatar, the repercussions could hurt U.S. businesses.

1 month ago

American Airlines’ Response To Its Social Media Moment Came After Learning From United

American Airlines’ Response To Its Social Media Moment Came After Learning From United

Mae Anderson, Associated Press

All the facts aren't known yet about the incident on board the American Airlines flight before it departed San Francisco but there are many lessons to be learned already. At the least, American Airlines' mea culpa came quickly as the carrier obviously learned from United's missteps.

1 month ago