Articles tagged “american airlines”

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

Brian Sumers, Skift

American Airlines wants to be known as a customer-friendly company. But the airline still doesn't make it easy for customers to redeem vouchers for flights. That needs to change soon.

4 days ago

NAACP Won’t Yet Lift Its American Airlines Travel Advisory

NAACP Won’t Yet Lift Its American Airlines Travel Advisory

Associated Press

American Airlines' plan to combat discrimination sounds good so far. However, one of the hardest parts — for any company — will be increasing C-suite diversity as well as inclusion. That would truly be more than just a Band-Aid approach to the problem.

2 weeks ago

American’s Pilot Scheduling Error Might Cost the Airline $10 Million

American’s Pilot Scheduling Error Might Cost the Airline $10 Million

Associated Press

Poor American Airlines. Its public relations team spent much of last week chasing its tail over an issue that never should have become public. Yes, the technical error might cost American an extra $10 million to fix. But for a corporation this big, that's not much money.

2 weeks ago

American Airlines Cracks Down on Smart Luggage With Built-In Batteries

American Airlines Cracks Down on Smart Luggage With Built-In Batteries

Brian Sumers, Skift

This is a good move by American Airlines. Yes, passengers should know they can’t check luggage with built-in chargers. But there’s always a big scrum on the plane or at the gate when bags must be checked at the last minute. Surely, some passengers forget to remove the batteries.

2 weeks ago

American Airlines Vows to Fight Racial Bias But Is It Enough?

American Airlines Vows to Fight Racial Bias But Is It Enough?

David Koenig, Associated Press

CEO Doug Parker clearly doesn't want to see the airline take a brand hit on race relations. American Airlines is saying all the right things, but is its response to the NAACP complaints a crisis communications maneuver or a game-changing attempt to change its culture?

2 weeks ago

American Airlines Potential Holiday Pilot Shortage, Explained

American Airlines Potential Holiday Pilot Shortage, Explained

Brian Sumers, Skift

Let's hope American Airlines can find enough pilots willing to fly extra in December. Otherwise, it will be a mess for customers.

3 weeks ago

American Airlines Pilot Scheduling Glitch May Affect Holiday Travel

American Airlines Pilot Scheduling Glitch May Affect Holiday Travel

Mary Schlangenstein, Bloomberg

American's pilot union says this a "crisis." The airline says it has it under control. Which do you believe?

3 weeks ago

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American Airlines Puts a Focus on Top-Tier Dining Through Its Flagship Brand

American Airlines Puts a Focus on Top-Tier Dining Through Its Flagship Brand

American Airlines + Skift

American Airlines’ focus on its Flagship dining options is a clear example of how travel providers are integrating premium food and beverage experiences to stay competitive and drive loyalty.

3 weeks ago

American Airlines Extremely Bullish on the Future

American Airlines Extremely Bullish on the Future

David Koenig, Associated Press

To hear American Airlines President Robert Isom tell it, his airline will be profitable in perpetuity, and employees can "sign up for American for life." That's the kind of talk that was rife before the dot-com bubble burst. Enough said.

3 weeks ago

China Southern Wants More U.S. Routes as Long-Haul Competition Heats Up

China Southern Wants More U.S. Routes as Long-Haul Competition Heats Up

Bloomberg

It looks like Chinese airlines are looking to expand in North America after a period of building out their domestic networks, and China Southern Airlines wants to gain ground on its rivals.

4 weeks ago

Delta Puts a Better Business Class on Routes Where Travelers Will Buy It

Delta Puts a Better Business Class on Routes Where Travelers Will Buy It

Brian Sumers, Skift

This is a simple business. If you're an airline, you should send your planes to places where they make money. Delta is doing it right.

4 weeks ago

Airlines Personalize the Passenger Experience With New Apps and Devices

Airlines Personalize the Passenger Experience With New Apps and Devices

Justin Bachman, Bloomberg

Like any technology, access to flyers' personal data can be used for good or evil. Airlines need to strike the right balance between personalization and intrusion so enhanced access to flyers' whims doesn't get too creepy.

1 month ago