Articles tagged “american airlines”

When Carriers Don’t Deliver the Experience They Promise — Airline Innovation Report

When Carriers Don’t Deliver the Experience They Promise — Airline Innovation Report

Brian Sumers, Skift

Why is there often a lag between the service airlines promise and what they deliver? And how can it be fixed?

2 weeks ago

American Airlines CEO Already Earned $19.2 Million This Year

American Airlines CEO Already Earned $19.2 Million This Year

Alicia Ritcey and Mary Schlangenstein, Bloomberg

Don't begrudge American's Doug Parker for the big payday. He leads the world's largest airline, and he decided to forgo a paycheck for stock. His gamble has paid off.

2 weeks ago

American and Southwest Airlines Giving Employees Tax Reform Bonuses

American and Southwest Airlines Giving Employees Tax Reform Bonuses

Brian Sumers, Skift

There's never been any doubt U.S. businesses would benefit from tax reforms. But will consumers and workers? Time will tell.

2 weeks ago

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American Airlines’ Casper Partnership Elevates Its Branded Amenity Offerings

American Airlines’ Casper Partnership Elevates Its Branded Amenity Offerings

American Airlines + Skift

American Airlines’ partnership with Casper is a clear example of how legacy travel brands are going further with their amenities and the curated experiences they’re offering.

1 month ago

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

Brian Sumers, Skift

American Airlines wants to be known as a customer-friendly company. But the airline still doesn't make it easy for customers to redeem vouchers for flights. That needs to change soon.

1 month ago

NAACP Won’t Yet Lift Its American Airlines Travel Advisory

NAACP Won’t Yet Lift Its American Airlines Travel Advisory

Associated Press

American Airlines' plan to combat discrimination sounds good so far. However, one of the hardest parts — for any company — will be increasing C-suite diversity as well as inclusion. That would truly be more than just a Band-Aid approach to the problem.

1 month ago

American’s Pilot Scheduling Error Might Cost the Airline $10 Million

American’s Pilot Scheduling Error Might Cost the Airline $10 Million

Associated Press

Poor American Airlines. Its public relations team spent much of last week chasing its tail over an issue that never should have become public. Yes, the technical error might cost American an extra $10 million to fix. But for a corporation this big, that's not much money.

1 month ago

American Airlines Cracks Down on Smart Luggage With Built-In Batteries

American Airlines Cracks Down on Smart Luggage With Built-In Batteries

Brian Sumers, Skift

This is a good move by American Airlines. Yes, passengers should know they can’t check luggage with built-in chargers. But there’s always a big scrum on the plane or at the gate when bags must be checked at the last minute. Surely, some passengers forget to remove the batteries.

2 months ago

American Airlines Vows to Fight Racial Bias But Is It Enough?

American Airlines Vows to Fight Racial Bias But Is It Enough?

David Koenig, Associated Press

CEO Doug Parker clearly doesn't want to see the airline take a brand hit on race relations. American Airlines is saying all the right things, but is its response to the NAACP complaints a crisis communications maneuver or a game-changing attempt to change its culture?

2 months ago

American Airlines Potential Holiday Pilot Shortage, Explained

American Airlines Potential Holiday Pilot Shortage, Explained

Brian Sumers, Skift

Let's hope American Airlines can find enough pilots willing to fly extra in December. Otherwise, it will be a mess for customers.

2 months ago

American Airlines Pilot Scheduling Glitch May Affect Holiday Travel

American Airlines Pilot Scheduling Glitch May Affect Holiday Travel

Mary Schlangenstein, Bloomberg

American's pilot union says this a "crisis." The airline says it has it under control. Which do you believe?

2 months ago

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American Airlines Puts a Focus on Top-Tier Dining Through Its Flagship Brand

American Airlines Puts a Focus on Top-Tier Dining Through Its Flagship Brand

American Airlines + Skift

American Airlines’ focus on its Flagship dining options is a clear example of how travel providers are integrating premium food and beverage experiences to stay competitive and drive loyalty.

2 months ago