Brian Sumers, Skift
U.S. regional airline Mesa Air Group has a relentless focus on costs. But with major carriers trying to increase their customer satisfaction scores, Mesa will need to raise its reliability to win and retain business.
2 weeks ago
Isaac Carey, Skift
This week in aviation, an All Nippon Airways deal could help the Philippine tourism industry, airlines target millennials with premium economy seats, and American Airlines struggles to deal with tumbling customer satisfaction.
2 weeks ago
Patrick Whyte, Skift
Oneworld might have a shiny new brand identity but it should probably spend its time now trying to smooth things over with one of its key airline members.
2 weeks ago
Brian Sumers, Skift
Many airline executives believe the most important driver of customer satisfaction is reliability. American Airlines hasn't been pleased with its customer satisfaction scores, so it is trying to improve the basics of its operation. That's probably the right move. But does it also need to improve its product or brand image?
3 weeks ago
Grant Martin, Skift
It's now possible to book international premium economy award seats on American, Delta, and United. Only one carrier, however, has published a table indicating how much the seats should cost.
3 weeks ago
Brian Sumers, Skift
American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?
4 weeks ago
Grant Martin, Skift
American Airlines wasn't first to the party when it launched award seat availability for its international premium economy product. But it was the most transparent.
4 weeks ago
Mary Schlangenstein, Bloomberg
U.S. airline executives have been saying for the last few years that their clever business practices will make them immune to a downturn. Looks like that isn't the case after all.
1 month ago
Dennis Schaal, Skift
It isn't clear precisely by what terms American Airlines and Expedia settled their trademark infringement lawsuit. What is known is that Expedia's Add-On Advantage program, the subject of the dispute, remains operational.
1 month ago
Grant Martin, Skift
Thanks to new program changes, 20 percent of top-tier American and United frequent flyers could face losing their status this year if their travel habits don't change.
1 month ago
Jay Shabat, Skift Airline Weekly
Florida is a giant market for U.S. and even some non-U.S. airlines, with tourism, population, and economy all growing. But for some carriers, it’s a chief determinant of their financial performance.
2 months ago
Grant Martin, Skift
Despite the cost of entry getting markedly higher next year, many business travelers don't seem too worried about new qualification standards that American and United have set for next year.
2 months ago