Articles tagged “american airlines”

American Airlines Warns One of Its Regional Airlines to Improve

American Airlines Warns One of Its Regional Airlines to Improve

Brian Sumers, Skift

U.S. regional airline Mesa Air Group has a relentless focus on costs. But with major carriers trying to increase their customer satisfaction scores, Mesa will need to raise its reliability to win and retain business.

2 weeks ago

All Nippon Airways Boost to Philippines Tourism and 7 Other Aviation Trends This Week

All Nippon Airways Boost to Philippines Tourism and 7 Other Aviation Trends This Week

Isaac Carey, Skift

This week in aviation, an All Nippon Airways deal could help the Philippine tourism industry, airlines target millennials with premium economy seats, and American Airlines struggles to deal with tumbling customer satisfaction.

2 weeks ago

Qatar Airways Still Considering Its Oneworld Future

Qatar Airways Still Considering Its Oneworld Future

Patrick Whyte, Skift

Oneworld might have a shiny new brand identity but it should probably spend its time now trying to smooth things over with one of its key airline members.

2 weeks ago

What’s Behind American’s Falling Customer Satisfaction Scores?

What’s Behind American’s Falling Customer Satisfaction Scores?

Brian Sumers, Skift

Many airline executives believe the most important driver of customer satisfaction is reliability. American Airlines hasn't been pleased with its customer satisfaction scores, so it is trying to improve the basics of its operation. That's probably the right move. But does it also need to improve its product or brand image?

3 weeks ago

AAdvantage Launches International Premium Economy Redemption

AAdvantage Launches International Premium Economy Redemption

Grant Martin, Skift

It's now possible to book international premium economy award seats on American, Delta, and United. Only one carrier, however, has published a table indicating how much the seats should cost.

3 weeks ago

American Airlines Has a Customer Satisfaction Problem

American Airlines Has a Customer Satisfaction Problem

Brian Sumers, Skift

American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?

4 weeks ago

American Airlines Opens Premium Economy Award Booking to Fill a Gap

American Airlines Opens Premium Economy Award Booking to Fill a Gap

Grant Martin, Skift

American Airlines wasn't first to the party when it launched award seat availability for its international premium economy product. But it was the most transparent.

4 weeks ago

Weaker U.S. Fares Will Hurt American Airlines’ 2018 Results

Weaker U.S. Fares Will Hurt American Airlines’ 2018 Results

Mary Schlangenstein, Bloomberg

U.S. airline executives have been saying for the last few years that their clever business practices will make them immune to a downturn. Looks like that isn't the case after all.

1 month ago

American Airlines and Expedia Quietly Settle Trademark Lawsuit

American Airlines and Expedia Quietly Settle Trademark Lawsuit

Dennis Schaal, Skift

It isn't clear precisely by what terms American Airlines and Expedia settled their trademark infringement lawsuit. What is known is that Expedia's Add-On Advantage program, the subject of the dispute, remains operational.

1 month ago

20 Percent of Top-Tier Airline Elites Could Lose Status in 2019

20 Percent of Top-Tier Airline Elites Could Lose Status in 2019

Grant Martin, Skift

Thanks to new program changes, 20 percent of top-tier American and United frequent flyers could face losing their status this year if their travel habits don't change.

1 month ago

Why Airlines Can’t Get Enough of the Sunshine State

Why Airlines Can’t Get Enough of the Sunshine State

Jay Shabat, Skift Airline Weekly

Florida is a giant market for U.S. and even some non-U.S. airlines, with tourism, population, and economy all growing. But for some carriers, it’s a chief determinant of their financial performance.

2 months ago

Frequent Flyers Brush Off Tougher Criteria for Airline Elite Status

Frequent Flyers Brush Off Tougher Criteria for Airline Elite Status

Grant Martin, Skift

Despite the cost of entry getting markedly higher next year, many business travelers don't seem too worried about new qualification standards that American and United have set for next year.

2 months ago