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Articles tagged “airline passenger experience”

Airlines

Airlines Are Counting on Trump to Reduce Regulations

IATA, a global airline industry trade group, would prefer politicians and regulators not meddle too much with the commercial decisions of airlines. That's a fine position, but perhaps a certain amount of regulation is OK. Consumers should be protected.

Brian Sumers, Skift | 6 years ago

Airlines Are Counting on Trump to Reduce Regulations

Airlines

United CEO Munoz’s Polaris Promise Never Matched Reality

A first-time business class flyer might love the dog-and-pony show United Airlines promised with its Polaris service. But your average frequent flyer prefers a more consistent experience, even if it's not as strong.

Brian Sumers, Skift | 6 years ago

United CEO Munoz’s Polaris Promise Never Matched Reality

Airlines

Gogo Wants U.S. Airlines to Know Satellite Wi-Fi Isn’t the Only Answer

For years, airline passengers have hated Gogo's air-to-ground, or ATG, service. But change is coming, and travelers soon may not need to curse when they learn they're on an air-to-ground-equipped airplane.

Brian Sumers, Skift | 6 years ago

Gogo Wants U.S. Airlines to Know Satellite Wi-Fi Isn’t the Only Answer

Airlines

United Airlines May Change Its Boarding Procedures

Most experts say airlines should board aircraft randomly if they seek maximum efficiency. But that's a problem since most carriers want to reward their best customers with early boarding. Under the circumstances, airlines do the best they can.

Brian Sumers, Skift | 6 years ago

Airlines

Should Airlines Sell Business Class-Style Products in Economy Class?

Many airlines sell premium amenities to customers in coach. But is it worth it? Yes, these are high-margin items, but airlines don't sell that many of them. Most coach customers want only the basics and don't want to pay extra for anything.

Brian Sumers, Skift | 6 years ago

Should Airlines Sell Business Class-Style Products in Economy Class?

Airlines

Coach Passengers Can Get Premium Amenities — For a Price

Even if they buy first class pajamas, an upgraded meal, and an amenity kit, coach passengers still won't feel like they're in a premium cabin. But at least some airlines are giving travelers the chance to buy up to a better experience. It's cheaper than an upgrade.

Brian Sumers, Skift | 6 years ago

Coach Passengers Can Get Premium Amenities — For a Price

Airlines

Carriers Want to Get More Personal

Sometimes you'll buy a plane ticket and the airline might try to sell you a rental car. Other times, the airline will skip the car but ask if you want premium economy. Why? Carriers are using data to guess what extras you might buy.

Brian Sumers, Skift | 6 years ago

Carriers Want to Get More Personal

Airlines

JetBlue Has Started Shrinking Legroom and Upgrading Interiors on Its Older Aircraft

JetBlue is the latest airline to fall behind on a cabin retrofit program. It happens sometimes, as it's not so easy to update airplane interiors. But the first plane is in the shop. Considering JetBlue has some planes that haven't been touched since the early 2000s, this is welcome news.

Brian Sumers, Skift | 6 years ago

Airlines

United May Finally Be Frank About Why Flights Are Delayed

Travelers often think their airlines lie to them about flight delays. While that could be true sometimes, it's almost certainly not the norm.

Brian Sumers, Skift | 6 years ago

United May Finally Be Frank About Why Flights Are Delayed

Airlines

United Will Begin Giving Passengers Details About Why Their Flights Are Delayed

Airline passengers don't like being late. But what they probably dislike more is being late and not knowing why. Over the next few weeks, United will give some customers detailed information about the reason for delays. That could make passengers less anxious, which is a good thing.

Brian Sumers, Skift | 6 years ago

United Will Begin Giving Passengers Details About Why Their Flights Are Delayed