Salesforce + Skift
Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.
2 weeks ago
Social Tables + Skift
Event venues aiming to generate more meetings and events business need to step up their digital marketing game and leverage new technologies that help them boost their visibility.
3 weeks ago
Medjet + Skift
As business travel booms, companies are focused on their obligations to provide cost-effective health and safety support for their organizational travelers. Accidents, illnesses, and safety concerns can happen, and creative turnkey solutions are helping firms of all sizes cover an ever-increasing number of trips for work, pleasure, and those that combine the two.
3 weeks ago
American Airlines + Skift
Travelers seeking next-level experiences now expect end-to-end service that is designed specifically for their needs. American Airlines realizes this and recently expanded its luxury experiences to include exclusive suite and transportation options.
4 weeks ago
IHG + Skift
The travel advisor sector is in the midst of a transformative shift as industry practitioners try to reinvent their role for the digital age. How is the travel advisor sector evolving in the face of this challenge? And how will the changes impact advisors’ relationship with suppliers like hotels? We investigate these questions and much more in this new report.
4 weeks ago
Posadas + Skift
Posadas recently made major investments in its digital marketing and technology platforms to provide a more personalized experience for its customers and a more seamless process for its staff.
4 weeks ago
Sabre + Skift
Flexible technology is often confused with built-to-order technology. What the airline industry needs today to meet customer expectations is much more robust than that — it needs a way to implement solutions that allow them to use the best technological offering for each specific task.
4 weeks ago
The Venetian Resort Las Vegas + Skift
The push for sustainable practices — including environmental sensitivity as well as a drive to make meetings and events more inclusive, more engaging, and more interesting for new generations of attendees — is the foremost challenge for both venues and planners alike. Forward thinking venues like The Venetian Resort are tackling these problems head on.
1 month ago
Accor Group + Skift
Design touches every aspect of our lives, so the idea that it impacts every corner of the hospitality industry should come as no surprise. For the Accor Group, design serves a bigger purpose than just looking aesthetically pleasing.
1 month ago
IHG + Skift
The easiest way to make employees comply with travel policies is by making booking in policy attractive for them. InterContinental Hotels Group’s Business Edge shows how business travel solutions can go beyond being simply a discount program.
1 month ago
Guam Visitors Bureau + Skift
With a rich history and a bright future, Guam is stepping up its efforts to appeal to a new generation of travelers by celebrating the past and embracing the way consumers travel now. A first of its kind travel industry summit this August should help foster innovation, too.
1 month ago
IBM + Skift
Airline employees, in spite of being the first point of contact for most airline passengers, often don’t have access to the right data at the right time. Empowering them with the appropriate tools is imperative for driving real personalization and loyalty in the future.
1 month ago