Breaking news and insights about online travel booking, online travel agencies, travel startups, venture capital investments, and more essential news about digital travel.
Meghan Carty, Skift
With millennials pushing 40 years old and Gen Z entering the workforce, each of these generational cohorts will only grow in importance to the travel industry. The latest Skift Research report shows how they differ from each other as well as from their peers globally.
23 hours ago
Dennis Schaal, Skift
Whether it's payments or overtourism, Booking Holdings CEO Glenn Fogel has a lot to say about — and a lot of influence over — the future of travel. His views, you'll see, aren't always politically correct.
1 day ago
Sean O'Neill, Skift
Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor's code, and through it, the payment card data of up to 825,000 Delta customers. No wonder the airline is suing.
2 days ago
Salesforce + Skift
Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.
1 week ago
Tom Lowry, Skift
This week in digital news, we looked at how Avis is stretching beyond the traditional rental car business to offer new digital services, while TripAdvisor began mulling a loyalty strategy to take on giant Google. And we also looked at Eventbrite's struggles as a public company and what that means for the event tech sector.
3 days ago
Andrew Collins, Jing Travel
WeChat may have eclipsed Chinese social media platform Weibo in recent past, but it can still serve as a key marketing tool for travel brands and destinations that want to attract coveted Chinese outbound tourists.
4 days ago
Sean O'Neill, Skift
Investors have bet on some innovative business models. AirPortr has hand-delivered about 100,000 bags from homes to airports, lifting a worry off the hands of Londoners as they pass through airport security. PaulCamper is an Airbnb for RVs. Meanwhile, SleepBox converts spare hotel rooms into video game halls and other social zones for college students.
5 days ago
Sean O'Neill, Skift
It's no surprise to see Skyscanner absorb the last bits of the user-generated reviews brand formerly known as Gogobot. But the price-comparison search company's bet on soliciting reviews from its own customers remains intriguing. The move highlights its ambition to become a superapp for travel.
1 week ago
Tom Lowry, Skift
This week in digital news, Red Roof launched a new best-rate guarantee program that provides a strong incentive to anyone who finds a cheaper room rate through a third-party site, and we look at what's behind all of Shiji's hotel tech acquisitions.
1 week ago
Iain Shaw, Jing Travel
Travel brands and destinations take note: Offering digital mobile payment methods is an effective way to appeal to Chinese outbound travelers, who are adopting apps like Alipay and WePay in ever growing numbers.
1 week ago
John Lauerman and Lisa Pham, Bloomberg
A drop in the value of the British pound relative to the euro and the dollar is pressuring On the Beach. Smaller players like this UK-based packaged-vacation seller can't afford the currency hedges and other benefits of scale that larger players can. More industry consolidation is likely as a result.
2 weeks ago
Sean O'Neill, Skift
This week travel startups announced more than $40 million in funding. Notably two of the companies, travel medical insurance seller SafetyWing and upselling tech firm HotelFlex, are graduates of the famed Y Combinator startup accelerator.
2 weeks ago