Corp Travel Agencies Need to Start Unbundling Services
Photo Credit: The Global Business Travel Association held its European conference in Brussels. GBTA
Skift Take
If more companies plan on building travel programs using tech from a mix of agencies "like a Lego house," the larger agencies need to start accommodating that, delegates at the Global Business Travel Association's European conference heard.
Corporate travel agencies are facing new pressures to separate their bundled services from company travel managers looking to cut costs and add flexibility.
Questions were raised over what kind of value travel agencies offer today, delegates heard at the Global Business Travel Association's European conference in Brussels on Wednesday.
During a panel debate called “What Should Tomorrow's Travel Management Company Model Look Like?” one delegate suggested: “Maybe I should buy the online booking tool from BCD Travel, and the consultants from FCM."
Corporate travel agencies are increasingly dividing u
