Interview: Concur CEO on Making Sense of Business Travel Chaos
Photo Credit: Concur CEO Steve Singh says the future of travel booking is in providers learning to accommodate the diverse ways that business travelers want to book whether it be through travel agents or on Kayak. Concur Technologies
Skift Take
Steve Singh is one of the most-forward-looking CEOs in the travel industry, and Concur's $150 million Perfect Trip Fund is actively investing in that vision.
Editor's Note: Skift is publishing a series of interviews with online travel CEOs talking about the Future of Travel Booking, and the evolving habits and device preferences of travel consumers. Check out all the interviews as they come out, here.
Concur CEO Steve Singh believes companies can't force their employees to book business trips in a uniform manner, that providers have to adapt to diverse booking behaviors, and to build the behind-the-scenes technology to deliver on that premise.
Despite Concur's advocacy of its TripLink open booking solution, Singh is under no illusions that TripLink will be "the" solitary industry solution, and he offers a vision of the "perfect trip," and what the travel industry needs to do to get there.
Following is an edited transcript of a conversation Skift conducted with Singh on the future of travel booking:
Skift: Concur obviously has a lot of experience in how business travelers book their trips. You acquired the Cliqbook corporate book
