Travel Advisors

Travel Advisors Need Knowledge to Assist Transgender Clients

Travel Advisors Need Knowledge to Assist Transgender Clients

Maria Lenhart, Skift

From airport screening to hostile destinations, travel poses particular difficulties and humiliations for transgender people. Travel advisors need to be aware of the potential pitfalls when serving transgender clients.

10 hours ago

Travel Advisors Need to Educate Themselves About Risks for Transgender Clients

Travel Advisors Need to Educate Themselves About Risks for Transgender Clients

Allan Leibowitz, Skift

Traveling is tough when you’re transgender, but it can also be very risky for travel advisors who could unwittingly send their clients into some hostile environments if they don’t know what they’re doing.

1 day ago

Travel Advisor Group Supports Resort Fee Transparency

Travel Advisor Group Supports Resort Fee Transparency

Maria Lenhart, Skift

Congressional legislation in the United States that would bar hotels and short-term rental sources from advertising rates that don't include resort fees is getting support from the American Society of Travel Advisors. Advocating for transparency in pricing is an important cause for travel industry organizations to take on.

1 week ago

Skiftx Original
Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

SkiftX

Consumers are so overwhelmed by choice these days, they sometimes simply give up on travel plans altogether. Brands like American Express Travel are hoping to end that lamentable state of affairs by combining old-school service with new technological tools that make the complete “customer journey” both high tech and high touch.

2 weeks ago

Travel Agency Group ASTA Aims to Shield Hotel Guests From Resort Fee Pain

Travel Agency Group ASTA Aims to Shield Hotel Guests From Resort Fee Pain

Maria Lenhart, Skift

The American Society of Travel Advisors' show of support for the Hotel Advertising Transparency Act of 2019 indicates growing distaste among agencies, as well as the general public, for resort fees, particularly when they are not disclosed up-front. Such support is a logical step for the organization, which has long advocated for pricing transparency.

1 week ago

Thomas Cook UK Shops Sold to Retail Rival Owned by Husband-and-Wife Team

Thomas Cook UK Shops Sold to Retail Rival Owned by Husband-and-Wife Team

Patrick Whyte, Skift

Given the state of the traditional retail industry, on the surface this appears to be a risky deal. But Hays Travel is a profitable, growing business and will probably have secured the assets at a knockdown price. The company knows better than most how to make shops work.

2 weeks ago

Travel Advisors Cruise Over to Book Independent Shore Excursions

Travel Advisors Cruise Over to Book Independent Shore Excursions

Maria Lenhart, Skift

Shore excursions offered by third-party companies are growing in popularity among passengers and travel advisors alike. Independent options tend to offer more customization than ship-sponsored tours while also offering financial benefits for travel advisors.

2 weeks ago

Shore Excursions Not Run by Cruise Lines Are a Hit With Passengers and Travel Advisors Alike

Shore Excursions Not Run by Cruise Lines Are a Hit With Passengers and Travel Advisors Alike

Maria Lenhart, Skift

Independent shore excursions are proliferating, enabling passengers to avoid the crowds and travel advisors to earn commissions. With competition more intense, some cruise lines are attempting to improve their excursion offerings as a result.

2 weeks ago

Travel Agencies Still Make 7 Times More in Commissions Than Fees

Travel Agencies Still Make 7 Times More in Commissions Than Fees

Dennis Schaal, Skift

Travel advisors need to further diversify their revenue beyond commissions. That's for sure.

2 weeks ago

Travel Advisors Play Fare Vetter as Cruise Fees Escalate

Travel Advisors Play Fare Vetter as Cruise Fees Escalate

Maria Lenhart, Skift

The low base fares promoted by some budget and mid-level cruise lines rarely indicate what the actual cost of a sailing will be. Travel advisors are stepping in to advise clients about onboard charges and, in some cases, showing that a higher-end cruise with all-inclusive pricing is actually a better value.

3 weeks ago

Travel Advisors Step In as Cruise Fees Reach Tipping Point

Travel Advisors Step In as Cruise Fees Reach Tipping Point

Maria Lenhart, Skift

The base fares advertised by many cruise lines rarely indicate the proliferation of onboard charges that can send the cost of the cruise soaring. Travel advisors are stepping in by counseling clients about the added costs and, in some cases, presenting all-inclusive cruises as a better value.

3 weeks ago

Pet-Focused Travel Advisors Navigate Challenges of Flying with Fido

Pet-Focused Travel Advisors Navigate Challenges of Flying with Fido

Maria Lenhart, Skift

For increasing numbers of travelers, leaving home without a beloved pet (or pets) is unthinkable. While the travel industry has become more accommodating to this trend, the challenges are such that services from pet travel experts are in demand.

4 weeks ago