Selectour’s New AI Aims to Fix The Booking Handoff Problem
Photo Credit: Bertrand Bonnefoi, digital and marketing director at Selectour, at his company's annual conference in South Africa in November 2025. Courtesy of Selectour
Skift Take
For a travel sector eager to automate, the basics still matter — especially continuity between bots and human travel agents. Selectour and Kleio tackle the handoff problem, and the effort could prepare advisors for the agentic future.
Travel companies have long tried to automate customer service without breaking the experience when a traveler needs a human.
On Tuesday, Selectour, France's largest network of independent travel agencies, introduced a system built to solve that challenge at scale, with conversational AI woven through its entire digital ecosystem.
These aren’t just bots with elevated chat skills. They are AI agents designed to help consumers discover and plan trips, then hand off to human advisors who can finalize arrangements using their own set of AI tools.
The dual setup is meant to move travelers from automated planning to human assistance without losing the conversation thread.
The deployment follows a three-month configuration project and a multi-year partnership between Selectour and Kleio, a software company specializing in agentic AI for sales—AI systems that can take actions, not just generate text.
Built on Kleio's pla
