Travel Agents

This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes.

Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels.

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Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.

Hotels

Summer Travel’s Hidden Hurdle: The Impacts of Cancellations and No-Shows

Cancellations and no-shows for hotel reservations tend to be higher in summertime, which can significantly impact revenue for hotels and travel management companies (TMCs). Slicing and dicing data more granularly leads to better forecasting and may reduce potential revenue losses.

Onyx CenterSource + Skift | 5 months ago

The Travel Corporation Asia CEO on The New Face of Group Tours

When you think of group tours, do rigid schedules, crowded buses, and a lack of authentic experiences come to mind? Nick Lim, The Travel Corporation's Asia CEO, talks about how they have changed that perception.

Peden Doma Bhutia | 5 months ago

Hotels

Rising Hotel Rates Don’t Always Mean Rising Commissions

The second installment of “The Data Snap” article series examines an unusual market trend: Hotel rates are on the rise while agency commissions are stabilizing. This shift is driving travel companies to reevaluate which measurements they’re using to forecast revenues.

Onyx CenterSource + Skift | 5 months ago

Why JetBlue’s Baggage Change Leaves United Airlines on its Own

As JetBlue makes carry-on bags free for all passengers, is United's isolated market positioning becoming increasingly untenable?

Gordon Smith | 6 months ago

Airlines

American Airlines’ Distribution Disaster: IATA Chief Willie Walsh Weighs In

Speaking to Skift, the former British Airways CEO gave his informed perspective on the problems at American Airlines.

Gordon Smith | 6 months ago

Airlines

Behind Delta’s Strength: CEO Ed Bastian Talks Strategy as Competitors Stumble

Bastian’s drive for simplicity at Delta follows a disastrous week for rival American Airlines, which cut ties with its chief commercial officer and lowered its financial outlook.

Gordon Smith | 6 months ago

Airlines

American Airlines CEO Admits ‘We’ve Dug Ourselves a Hole’

Robert Isom had warm words for Vasu Raja, the airline’s outgoing chief commercial officer, but hinted that it was time for him to go.

Gordon Smith | 6 months ago

A selection of Southwest airplane tails in Pittsburgh

Airlines

Southwest Fares Are Appearing on Google Flights

Southwest has been long known for not listing its fares on Google Flights or with online travel agencies.

Meghna Maharishi | 7 months ago

A photograph of Johan Lundgren, the outgoing EasyJet CEO

Airlines

EasyJet CEO Johan Lundgren to Step Down as ‘Orderly Succession’ Begins

After seven years overseeing one of Europe’s biggest budget carriers, Lundgren is leaving the business in good shape.

Gordon Smith | 7 months ago

Hotels

Accor Revamps How It Rewards Luxury Travel Advisors for Hotel Bookings

The Paris-based hotel giant is showering travel advisors with points, perks, and online tools. The goal is to inspire loyalty for bookings of its poshest brands, from Raffles to SLS—all while keeping those pesky online travel agency fees at bay.

Sean O'Neill | 7 months ago