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Travel Agents

This extensive archive provides up-to-date news, trends, and insights relevant to travel agents, including travel advisors, travel agencies, at-home agents, and firms of all sizes. Designed for professionals working in the travel industry, these news stories offer valuable information on the evolving landscape of travel services and distribution channels. Stay informed about the latest developments affecting travel advisors, from technology advancements to client relations and best practices and gain insights into the growing importance of personalized service and how advisors are adapting to the changing demands of their clientele in a competitive market.

Business Travel

Skift Backstage Podcast: Lola CEO on Why Messaging Matters

Tune in to hear how Paul English is rethinking the tools that travel agents use.

Hannah Sampson, Skift | 7 years ago

Media and PR

Travel Agents Struggle to Market Against Online Travel Giants

When it comes to reaching consumers, travel agencies don't have the resources to fight against travel providers and online booking titans. They need to be more creative with the tools they do have, and many are experimenting on social media and other digital channels.

Andrew Sheivachman, Skift | 8 years ago

Business Travel

Why the Future Isn’t All Bad for the Right Kind of Travel Agents

There are fewer generalist jobs right now, but there's a demand from consumers for specialized knowledge in the field.

Dave Montali, Skift | 8 years ago

Business Travel

Mobile Apps and the Evolution of the Next-Generation Travel Agent

Are travel agents being leveraged to serve as teachers for machine learning artificial intelligence? Time will tell.

Dave Montali, Skift | 8 years ago

Business Travel

New Skift Trends Report: The Travel Agent of the Future

Humans still have a future in travel, but we need to get increasingly specialized and savvy about how we connect with the smartphone-enabled consumer. We must look to the in-roads between high tech and high touch and how these two factors work together to create truly unique travel experiences.

Luke Bujarski, Skift | 8 years ago

Business Travel

Thomas Cook Closes 28 More Offices in Shift Away From Downtown Locations

Thomas Cook’s disastrous merger with The Co-operative Group in 2011 gave it more than 1,200 retail shops at a time when the public was switching to online sales. Gradually it has been trying to reduce this number while at the same time improving those deemed to be in key locations.

Patrick Whyte, Skift | 8 years ago

Business Travel

Travel Agency Acquisitions Are Being Driven by Aging and Ambition

Many of the mergers and acquisitions among leisure travel agencies have been sought after by big companies looking to grow their sales volume, for a variety of reasons. But an aging population of agency owners is looking for an escape hatch as well, adding fuel to the acquisition frenzy.

Andrew Sheivachman, Skift | 8 years ago

Business Travel

Business Travelers Booking With Travel Agents Aren’t Using the Sharing Economy

One-in-four of Travel Leaders Group's business travel agents say their sales numbers are worse than last year. You have to worry about the sector's health going into 2017, given its quantifiable decline compared to previous years.

Andrew Sheivachman, Skift | 8 years ago

Business Travel

Expedia In No Rush To Replace Outgoing Northern Europe Boss

It seems Expedia is happy to bide its time to find a replacement for Andy Washington, its managing director for Northern Europe.

Patrick Whyte, Skift | 8 years ago

Travel Agents

Is Global Chaos Affecting U.S. Vacation Bookings? Not Really, Say Travel Agencies

Security concerns in Europe seems to be the new normal, according to travel agency executives. Travelers are simply booking vacations to safer destinations instead of putting off travel altogether.

Andrew Sheivachman, Skift | 8 years ago