Sabre continues to diversify its business by adding technology products, a good investment as the travel industry slowly but surely changes over the years.
As blended travel comes of age, traditional segmentation is no longer effective. This year will require a major overhaul in e-commerce strategies to ensure the individualized needs and expectations of the blended traveler are addressed in a more relevant way throughout the customer journey.
Bumpy roads are inevitable, as is discerning the hype from genuine application, but travel companies should be considering their role in a world powered by generative AI and how to get there. If they haven't started, they are already behind.
Standardization of outdated tours and activities systems by a non-profit group called OCTO sees a teething-problem approach to modernization. It leaves little incentive for more established operators to get involved. How long will this attempt to customize the sector take to reach an innovation tipping point?
Caesars Entertainment is adding an online travel agency business model, as it launches a new website that lets guests books flights as well as their accommodation.
Corporate turnarounds aren't pretty, and require fortitude. Expedia expects big things in 2023, but Vrbo's tech migration will be part of the ongoing challenge.
It's refreshing to hear startup founders and business leaders talk about their mistakes, what they learned, and what is next. It does not happen often enough.
Once travelers have decided to book a trip, they don't want to jump through hoops to pay for it. Travel companies should prioritize ways to making paying as easy as possible.
Matthew Rosenberg is not waiting around for generative AI to push him out of a job. He is attempting to do what the rest of the industry should be doing as well — leveraging new tech to build something for the future.