Balancing all the data a restaurant can collect about its customers with the need for the human touch is the perennial challenge for restaurateurs. Knowledgable is good. Creepy is bad.
It's easy to overlook the importance of a well-designed and useful website in an age of social media hype, but a restaurant's website is the one true place the business has total control of the message.
Streamlining menu offerings is a smart way to reduce the cost of food overall, but it also leaves a business vulnerable to major shifts in ingredient pricing.
Skift’s focus on guest experience encompasses all aspects of travel and hospitality, including restaurant dining. This year’s speakers are at the top of the industry, and best positioned to talk about its future.