Articles tagged “skift research”

The Hotel Tech Benchmark dashboards and reports respond to a dire need from hoteliers, tech vendors, and investors alike. Understanding the makeup of hotel tech categories, and identifying growth opportunities, will help the industry drive its move towards digitization.

Breaking down the tour operator supply chain reveals interesting insights about why some tour operators succeed — and others don't — and how so many seemingly different companies all fit together under one big tent.

Remote work is here to stay and its impact on travel is starting to grow significantly. Twenty-three percent of American remote workers in our September survey said they had taken long trips as a result of working remotely, a sharp increase from eight months ago. Travel companies need to take note of how to serve this rising travel segment.

Much is riding on the success of the Dubai Expo — not just for the Emirati. The Expo is undoubtedly the largest tourism-oriented event since the start of the pandemic. Many lessons will be learned from how the city state handles the coming months.

The Covid-19 pandemic upended life as we know it, and devastated the travel industry globally. As travel volumes are returning in many parts of the world, it will be essential to put renewed focus on customer experience in the months ahead. Travel companies that fail to do so risk being left behind in the recovery.

Hotels need to be where the consumers are. Offering digital and alternative payment options is key to benefitting from current trends, and this means working with fintech players that are able to offer these services by integrating into hotel tech systems.

Most hoteliers would rather not think about their payment tech, as long as it works. But payment habits are changing, and so is payment tech. Hoteliers — and hotel tech vendors and investors — will want to be on top of these changes, especially now that revenues are suppressed.

The online travel market in Southeast Asia is a promising market, a rapidly growing region with a digitally engaged and highly aspirational middle class that is currently underserved. The industry dynamics are ever-evolving with OTAs endeavoring to do things differently in order to maintain and grow their slice of the market.

Traveloka knows how to go local in Indonesia and some other countries in the region, and that's one element of its traction in these markets. But can local ever be too local when online travel agencies mull international expansion?

July did turn out to be a record-breaking month for U.S. travel. However, the Delta variant might wipe out all the gains in the past few months. Will the dark winter in travel last year repeat itself? We certainly hope not.