Grant Martin, Skift
Paying employees more, apologizing for a poor product: This is the season for resetting passenger expectations at airlines.
3 months ago
It seems that passenger-crew altercations are happening more and more often these days. Luckily for American, its most recent kerfuffle hasn't completely gone out of control.
Sure, United screwed up royally. The real question is, what comes next?
Those traveling on Delta last week may have felt the aftershocks of a storm that moved through Atlanta Hartsfield-Jackson airport and turned operations on their head.
4 months ago
With Lufthansa and the Star Alliance ramping up transatlantic low-cost carrier service via Eurowings, competition for budget flights to Europe is about to get hot.
Electronics are now banned in the cabin on most flights from the Middle East to the U.S. and UK, though few can explain exactly why. Meanwhile, airports and airlines are scrambling to cope.
Those who use Avios as a frequent flyer currency will soon have a new budget carrier on which to earn and spend miles. Sadly, Oneworld partners can't say the same.
Those in the habit of cyclically signing up for credit cards solely for the points may soon be out of luck thanks to a new strategy coming from American Express.
Skift, Grant Martin
Marriott's selection of a Starwood Preferred Guest veteran to run the merged programs did a lot to assure SPG loyalists about where the combined programs are ultimately heading.
5 months ago
Basic Economy fares have now reached all three legacy carriers, though only on certain routes.
Economy passengers can rejoice in the fact that meals are slowly returning to select coach flights. Delta Air Lines announced the updates last week.
It seems like every new week there's a new system outage at a U.S. airline and nobody knows why. Sooner or later, the whole infrastructure is going to collapse.
