Sure, United screwed up royally. The real question is, what comes next?
What to Know Now
Everyone’s got a hot take on last week’s incident on United Airlines in which a passenger was forcibly removed from an airplane (Skift alone filed as many as 10 related pieces) but any way you look at it, it’s embarrassing.
It doesn’t get easier in light of another incident that got lots of national press over the weekend, although the nature of this one was different than the dragging issue.
It’s embarrassing that U.S. airlines and law enforcement let things get out of hand. It’s embarrassing that that passengers are so quick to hate airlines and not help their fellow travelers. And yes, it’s embarrassing that we’ve spent more time talking about it than actually working to create change.
In many ways, there is no clean solution to last week’s fiasco. But we can all start making a difference by turning the page and treating each other just a little bit better on our next trip.
Social Quote of the Day
Every take on @united incident has already been done, mine isn’t any original: United PR couldn’t have handled it any worst post-incident.
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Tips and Comments
Can be sent to gm[at]skift[dot]com or to @grantkmartin
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Photo Credit: United's economy seating. The airline is one week out from one of its biggest public failures in years. United Airlines