Skift Take

Those traveling on Delta last week may have felt the aftershocks of a storm that moved through Atlanta Hartsfield-Jackson airport and turned operations on their head.


We’re all used to an occasional fiasco wrought by thunderstorms passing through airline hubs, but Delta’s latest debacle may have really taken the cake. After a series of thunderstorms moved through airline’s Hartsfield-Jackson International airport in Atlanta Wednesday, the airline struggled to right its ship this weekend, canceling thousands of flights and stranding tens of thousands of passengers.

One traveler posted a now-viral photo and said he had been stuck in Atlanta for three days.

At issue wasn’t the airline’s recovery from the thunderstorms; apparently, the problem was its failure to properly re-accommodate passengers, reschedule crews and clear out the backlog. “We understand the resulting recovery has not been ideal and we apologize for that,” Delta’s COO was forced to admit this week.

Disruptions are expected to bleed into Monday.


Just tried to call @Delta. The airline that trademarked the phrase “The On-Time Machine” said wait time would be more than three hours.

@BrianSumers | Brian Sumers, airline business editor for @skift.



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Can be sent to gm[at]skift[dot]com or to @grantkmartin

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Tags: american airlines, business traveler, delta, skift business newsletter, skift business traveler

Photo credit: In this promotional photo from Delta, an employee handles a passenger's bag. Delta's operations went awry with many cancellations in the days following thunderstorms that hit the Atlanta, Georgia area April 5, 2017. Delta

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