Articles tagged “sita”

Artificial Intelligence Is Becoming a Priority for Airline IT Chiefs

Artificial Intelligence Is Becoming a Priority for Airline IT Chiefs

Sean O'Neill, Skift

Airline chiefs are more likely to moan than talk optimistically about leaps in artificial intelligence. But a new SITA survey suggests they're realizing that it can be the bedrock of their futures.

3 months ago

Many Airline Passengers Still Prefer Interacting With Employees Instead of Technology

Many Airline Passengers Still Prefer Interacting With Employees Instead of Technology

Brian Sumers, Skift

It's 2017. According to SITA, 98 percent of airline passengers fly with at least one mobile device. It's amazing that so many passengers still prefer to the face-to-face experience at airports. It's a lot slower than self-service, and often less effective.

5 months ago

Travel Tech CEO Series: SITA Rethinks the Passenger Experience

Travel Tech CEO Series: SITA Rethinks the Passenger Experience

Sean O'Neill, Skift

Airlines and airports own SITA, but the two groups are at odds over who controls passenger data. New CEO Barbara Dalibard shows signs of having enough finesse to keep the company unified.

7 months ago

Airlines and Airports Look to Biometrics to Improve the Passenger Experience

Airlines and Airports Look to Biometrics to Improve the Passenger Experience

Brian Sumers, Skift

Consumers are more comfortable with biometrics than ever, and we can probably thank Apple for that. Now airlines are starting to ask whether they might use facial recognition, fingerprints or iris scans to make the passenger experience better. Here's hoping they succeed.

8 months ago

How Abu Dhabi Airport Prepares for 45 Million Passengers

How Abu Dhabi Airport Prepares for 45 Million Passengers

Marisa Garcia, Skift

Abu Dhabi is preparing for dramatic growth ahead of demand by modernizing IT systems and introducing more automation to the passenger process. This is a general trend at major international hubs, which serve as convenient transfer terminals for extra long-haul flights, and want to have passengers spending more time shopping or dining and less time standing in line.

2 years ago

Consolidation in Seamless Travel World as SITA Buys Bag Drop Tech

Consolidation in Seamless Travel World as SITA Buys Bag Drop Tech

Marisa, Skift

Baggage drop systems complement today's self-serve travel process. Passengers increasingly using early check-in via the airline app, or avoiding the queue at the check-in desk. But having your electronic boarding pass ready on your smartphone when you get to the terminal loses its convenience if you have to wait in line for the check-in desk, just to drop off your bag.

2 years ago

Singapore Airlines Will Offer High-Speed Broadband Wi-Fi on World’s Longest Flight

Singapore Airlines Will Offer High-Speed Broadband Wi-Fi on World’s Longest Flight

Marisa Garcia, Skift

Singapore Airlines has built a reputation on offering a comfortable long-haul flying experience and adding high-speed connections to the mix fits in with today's trends for the onboard services passengers value most.

2 years ago

The Case for Better In-Flight Wi-Fi Using Apps and Beacons

The Case for Better In-Flight Wi-Fi Using Apps and Beacons

Marisa Garcia, Skift

The thinking behind this is that tap-tap and connect is easier for passengers—and more intuitive to mobile-device users—than loading a portal and entering information to connect through a browser. There's something to that. The beacon ‘reminders’ to use the connection, however, will have to be designed carefully so they don’t annoy.

2 years ago

Survey: The Biggest Travel Pain Points for Passengers at U.S. Airports

Survey: The Biggest Travel Pain Points for Passengers at U.S. Airports

Marisa Garcia, Skift

When you connect the dots the fact that only 12% of passengers are willing to pay for extras but over 90% of them want to enjoy them calls airline’s up-selling strategies into question.

2 years ago

Technology Giving Growing Asian Airports an Edge Over Older Rivals

Technology Giving Growing Asian Airports an Edge Over Older Rivals

Marisa Garcia, Skift

Technology promises to improve the passenger experience around the world, with projects ongoing in every region, but dramatic growth in Asia makes it the perfect testing ground for cutting-edge programs.

2 years ago

Airlines Look to Beacons to Improve Their Internet of Things Infrastructure

Airlines Look to Beacons to Improve Their Internet of Things Infrastructure

Marisa Garcia, Skift

As the use of beacons to connect with customers becomes commonplace in other areas of life, such as retail, aviation will have an easier time making passengers comfortable with these exchanges. The trick is data exchange with airports, and between airlines. The commercial and strategic value of the Big Data airlines gather about us at various stages of the journey makes them loathe to share too much.

2 years ago

3 Stats That Forecast the Rapid Growth of In-Flight Connectivity

3 Stats That Forecast the Rapid Growth of In-Flight Connectivity

Marisa Garcia, Skift

The growth of connectivity and entertainment in-flight is both encouraging and impressive. We still feel the birds-eye view from the window is the most thrilling and entertaining thing about being on a plane, but it's great to have something to do when the lights are off.

2 years ago