Articles tagged “sgf2015”

When an audience is both howling with laughter and taking down notes, you know you're hitting the right ones.

Don't call it a comeback. Travel agents never disappeared; the savvy agents just got serious by re-branding themselves as travel consultants and learning to specialize in what technology companies can't provide: a human touch.

Middle America isn't sexy, but it's an enormous part of the travel sector and one in which there are multiple opportunities to innovate.

Inspiration and influence combine to form a potent form of persuasion on consumers' smartphones and screens.

Travel Channel's SVP of Programming gives travel marketers a crash course in video production.

Understanding how Priceline.com turns lurkers into customers is key to gauging its success.

Truly a five star and all-thumbs up performance.

Few people would expect the CEO of one of the largest hospitality groups to say something fresh or frank, but Hoplamazian did.

Virgin's unique position comes with its own challenges, but it also allows the airline to go it alone when necessary, confident its relationship with its best passengers will help it out.

Customer experience requires deeper thinking about the guest or passenger, which is why when it's done right it makes such a strong impression.