Mark Hoplamazian, CEO of Hyatt Hotels, spoke at the Skift Global Forum about bringing a new perspective to the hospitality industry.

Hoplamazian was the first speaker on the first day of the conference, and he began by challenging attendees to focus on empathy in the industry, or as he called it “Bringing humanity back into hospitality.”

This is the fourth Skift Global Forum 2015 video we have posted. Over the next eight weeks we’ll release each of the three dozen-plus presentations from the 2015 Skift Global Forum. To keep track of them all, bookmark Skift Global Forum.

Watch the video, above, for the full 20 minute presentation.

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