Articles tagged “paxex”

United Airlines Struggles to Keep Its Polaris Promises

United Airlines Struggles to Keep Its Polaris Promises

Brian Sumers, Skift

Did United Airlines promote its new Polaris cabin faster than was prudent? The answer is probably yes. But remember, in 2016, United was losing high-value customers to competitors. It likely wanted to make a splash by highlighting its future plans.

1 month ago

American Express Centurion Lounges Are a Differentiator in Credit Card Competition

American Express Centurion Lounges Are a Differentiator in Credit Card Competition

Colin Nagy, Skift

An airport lounge needs a lot of logistical heavy-lifting and finesse to get it right. But Amex has had some success executing on this mission, and is expanding internationally to Hong Kong.

2 months ago

American Air Sees $500 Million in Cramming More Seats on Aircraft

American Air Sees $500 Million in Cramming More Seats on Aircraft

Mary Schlangenstein, Bloomberg

When airlines engage in competition like this they are simply in a race to the bottom. The more you become like the worst of the low-cost carriers, the harder it is to distinguish yourself from them.

2 months ago

U.S. Transportation Department Won’t Punish United Airlines Over Passenger-Dragging Incident

U.S. Transportation Department Won’t Punish United Airlines Over Passenger-Dragging Incident

David Koenig, Associated Press

Consumers typically don't like to see companies' – and particularly airlines – bad behaviors go unpunished. While United didn't break any laws it did break the trust it had with many travelers that it's still working to regain.

2 months ago

American Airlines Seats and Services Are Finally Living Up To Its Marketing

American Airlines Seats and Services Are Finally Living Up To Its Marketing

Colin Nagy, Skift

American promised a bold vision with its ad campaigns. And it seems to be coming true.

6 months ago

U.S. Airlines Aren’t on Same Page About Photos and Videos In-Flight

U.S. Airlines Aren’t on Same Page About Photos and Videos In-Flight

David Koenig, Associated Press

All U.S. airlines should adopt a common policy about taking photos and videos while on aircraft or consumers -- and crew -- will continue to be confused and penalized.

6 months ago

3 Reasons Basic Business Class May Be the Next Great Idea for Flying

3 Reasons Basic Business Class May Be the Next Great Idea for Flying

Colin Nagy, Skift

A stripped-down business class fare could be an easy way for airlines to monetize inventory that would be given away for free.

6 months ago

American Airlines Will Shrink Legroom in Coach — Again

American Airlines Will Shrink Legroom in Coach — Again

Brian Sumers, Skift

We'll reserve judgement until we try the seats. Maybe American has developed a special seat that makes passengers feel as if they have more legroom than they do. But that's probably unlikely. American's passengers should prepare for a squeeze.

7 months ago

United President: It’s Too Early to Know if Any Customers Are Boycotting Airline

United President: It’s Too Early to Know if Any Customers Are Boycotting Airline

Brian Sumers, Skift

United says it does not yet know if business was hurt by last week's bumping drama in Chicago. It's possible that the airline lost some customers on the margins, but United will be fine long-term. If the price is right, passengers will be back.

7 months ago

Why Armrest Innovation Is the New Passenger Experience Battleground

Why Armrest Innovation Is the New Passenger Experience Battleground

Stephanie Taylor, Skift

With the seat pitch in economy class getting smaller, designers are being forced to innovate using minimal surface area – perhaps that’s why the humble armrest is receiving so much attention.

8 months ago

Qatar Air Unveils Double-Bed Seats That Turn Into Meeting Areas

Qatar Air Unveils Double-Bed Seats That Turn Into Meeting Areas

Andrea Rothman, Bloomberg

The QSuite is flashy but we'll be looking to see if low oil prices force Qatar and other Gulf carriers to trim service and routes, although don't expect any big announcements if they do.

9 months ago

United Launches Long-Haul Polaris Business Class Seats

United Launches Long-Haul Polaris Business Class Seats

Grant Martin, Skift

United Airlines finally launched the in-cabin portion of its Polaris experience, bringing lie-flat, aisle-access seats to all of its new widebody aircraft.

9 months ago