Page 6

Articles tagged “passenger experience”

Airlines

United Says It Is Working Hard to Become More ‘Flyer-Friendly’

Passengers do choose what airline to fly based on network advantage. Fares too. But it is good to see any airline work to turn around a blemished image by focusing on the customer. Friendly never hurts.

Marisa Garcia, Skift | 9 years ago

United Says It Is Working Hard to Become More ‘Flyer-Friendly’

Airlines

Interview: Etihad CEO on Disrupting Alliances and the Passenger Experience

And at this juncture, Etihad CEO James Hogan says it's all "good." He's giving airline alliances grief, making strides in honing the passenger experience and obviously enjoying the gig despite the hassles of facing off against the bullying of some of the largest airlines in the world.

Dennis Schaal, Skift | 9 years ago

Interview: Etihad CEO on Disrupting Alliances and the Passenger Experience

Airlines

Survey: Millennial Flyers Are More Willing to Pay for Premium Conveniences

That passengers are willing to pay for some conveniences that would otherwise be free--such as flight updates, in-seat power, and better baggage tracking--tells you everything you need to know about the state of affairs in today's air passenger experience. There are projects underway to solve these issues, and no one has talked about charging for them. We hope this doesn't give anyone funny ideas.

Marisa Garcia, Skift | 9 years ago

Survey: Millennial Flyers Are More Willing to Pay for Premium Conveniences

Airlines

Survey: Passengers Want Simpler Tech Solutions From Airports and Airlines

Lots of food for thought in this report.

Marisa Garcia, Skift | 9 years ago

Airlines

The New Aircraft Design That Could Solve Boarding Nightmares

We need more tomorrow thinking like this if the passenger experience is really going to improve in the coming decades. But no one wants to build a new aircraft around a CIGAR just now.

Marisa Garcia, Skift | 9 years ago

The New Aircraft Design That Could Solve Boarding Nightmares

Airlines

Airports Around the World Aren’t Skimping on Holiday Celebrations

It's difficult to determine an exact ROI on airports' holiday celebrations, but neglecting to recognize the season would be noticeable and have negative impact on customers' perceptions.

Samantha Shankman, Skift | 9 years ago

Airports Around the World Aren’t Skimping on Holiday Celebrations

Airlines

Skift Global Forum: Virgin America Founding CEO Fred Reid on the Best Guest Experience

If Fred Reid, the founding CEO of Virgin America, is to be believed, then a radically new passenger experience would have more to do with employee attitudes and technology than seat pitch and armrests. Such a cultural revolution at legacy airlines is one big nut to crack.

Dennis Schaal, Skift | 10 years ago

Skift Global Forum: Virgin America Founding CEO Fred Reid on the Best Guest Experience