Articles tagged “passenger experience”

We were sad to see Scanorama go away but we're happy something more ambitious took its place.

So what if British Airways took their sweet time to come up with these suites? Better late for the better than early for naught.

Despite its past battery problems, the Dreamliner is a state-of-the-art aircraft which provides passengers a unique ride, good enough to inspire its main competitor. While focusing on revenue optimisation of these cabins, American Airlines makes the most of the Dreamliner's advantages with added passenger experience enhancements throughout.

It costs passengers a bundle to fly this class, but it also costs airlines a fortune to make this class worth flying. These ratings reflect whether all that money is put to good use.

The app is nifty, but they had us at "free."

We're a bit surprised by the color and trim choices, given the airline's palette and design scheme for the rest of the aircraft, but overall it's a great product. This should be a very nice option for passengers who want more than the airline's excellent boutique Economy class, but aren't ready to dish-out the fare for a Business class ticket.

If Samsung can make something like this affordable for airlines to feature as the ultimate escape from the crowded Economy cabin, we're sold.

JetBlue's changes are all part of the evolution of JetBlue from a low cost carrier to one that navigates a middle ground between Spirit and Southwest, one the one hand, and American, United and Delta, on the other, all in the name of maximizing profit and pleasing Wall Street.

It's like losing a relative you were always pretty embarrassed about.

U.S. airlines, including United, are finally making sustained profits and they are scrambling to reward shareholders. Employees, such as Delta's, who participate in profit-sharing plans will benefit but there is only lip-service being directed at benefiting another important stakeholder -- passengers. Too bad.