Articles tagged “passenger experience”

Trying to differentiate First and Business class just got ridiculously complicated. Huzzah!

We can only hope that airlines will use the force of these optimized designs for the greater good--to upgrade affordably and not to down-grade for cost-cutting. Time will tell.

We need better in-flight Wi-Fi to take our minds off the rest of the in-flight experience.

Paid or free, people want to be able to chose whether to connect. But we're surprised that 42% of passengers surveyed in the U.S. wanted mobile voice. Considering boisterous objections by U.S. travellers to calls onboard, we would have expected this number to be much lower.

If this trend points to virtual tours as the future of air travel booking, we're onboard with the idea.

It’s a comfort to know that the EU takes this passenger experience stuff seriously.

We hope there is no way this could all go horribly, horribly wrong.

"PAX" is not Latin for peace--it's aviation-speak for passenger. But the right IFE product could bring peace to the PAX cabin, psychologists say.

Given that the Finns have declared Internet access a basic human right, we have to wonder whether this new Finnair in-flight Wi-Fi will be free. The airline would not comment, but fingers crossed.

As long as you're not talking about corporate governance or labor unions, we are big fans of Air France.