Articles tagged “passenger experience”

Following a very public clash with Elon Musk, Michael O’Leary acknowledges that onboard Wi-Fi will soon be ubiquitous, but Ryanair won’t absorb the cost until the tech aligns with the economics.

Europe’s legacy business class meal may no longer reflect how passengers eat – or how airlines want to operate.

Viewed from the lemonade-not-lemons perspective, Europe's short-haul business class does at least bring flexible capacity to the (tray) table.

From 'boarding-not-boarding' to patchy priority rules, Europe’s premium airline experience is increasingly controlled by third parties – and it shows.

United’s David Kinzelman discussed the importance of eliminating friction for travelers at Skift Aviation Forum 2025.

American's premium bet looks smart now, but hinges on luxury demand surviving the next economic downturn.

TSA deputy acting administrator Adam Stahl said the agency is considering making a change to the liquids rule at the Skift Global Forum.

As competition heats up from Gulf and Chinese carriers, Qantas is betting that nonstop wins, even if it means 16+ hours in the middle seat.

Korean Air’s decision to add premium economy was sluggish, but the math is irresistible. For many airlines, this mid-tier cabin is where passenger comfort meets cash flow.

Not every Gulf airline wants to be Emirates. Oman Air just joined the powerful oneworld alliance, and with a new leadership team, it’s betting on strategy over swagger.