Page 2

Articles tagged “passenger experience”

Airlines

No More Masks on Planes for Vaxxed Americans, Says Group of U.S. Senators

For now, masks for everyone is the easiest, safest, and most efficient way to fly large groups of people. A plan like this would require more lines and screenings or require passengers and airline employees to trust one another – and trust is in short supply in the U.S. right now.

David Shepardson, Reuters | 2 years ago

No More Masks on Planes for Vaxxed Americans, Says Group of U.S. Senators

Airlines

Unruly Air Passengers Are Still Unruly

While the numbers of unruly passengers are small, the fines are huge and so can the damage disruptive flyers leave in their wake. As airlines continue revving up for the return to travel, they need to ensure these types of dangerous distractions don't impede bottom lines or customer satisfaction.

Ruthy Muñoz, Skift | 2 years ago

Unruly Air Passengers Are Still Unruly

Airlines

JetBlue CEO Robin Hayes: Coronavirus Testing Will Be Key for Airlines’ Recovery

It's difficult to imagine that middle seats on planes will be permanently removed after a recovery takes place. That's why coronavirus testing is so important. But if passengers won't fly with another flyer at their elbows, then expect airfares to skyrocket.

Dennis Schaal, Skift | 3 years ago

JetBlue CEO Robin Hayes: Coronavirus Testing Will Be Key for Airlines’ Recovery
Free Read

Airlines

What the Increasing Accessibility of Air Travel Means for Airlines and Airports

Airports and airline carriers should be equipped for an influx of competition in the air travel sector, much of it due to an increasing number of low-cost airlines and secondary airports. To be well-positioned, they should look for partners that have access to qualified audiences at scale.

Expedia Group Media Solutions + Skift | 3 years ago

What the Increasing Accessibility of Air Travel Means for Airlines and Airports

Airlines

American Airlines Has a Customer Satisfaction Problem

American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?

Brian Sumers, Skift | 4 years ago

American Airlines Has a Customer Satisfaction Problem
Free Read

Airlines

American Airlines Elevates the In-Flight Experience with Premium Economy

American Airlines’ Premium Economy offering shows that airlines are going beyond the traditional cabin hierarchy to provide passengers with elevated in-flight experiences at a range of price points.

American Airlines + Skift | 5 years ago

American Airlines Elevates the In-Flight Experience with Premium Economy
Free Read

Airlines

American Airlines Upgrades its Economy Experience with Main Cabin Extra Seating

American Airlines’ new Main Cabin Extra product elevates the in-flight experience for economy passengers without drastically elevating out-of-pocket costs.

American Airlines + Skift | 5 years ago

American Airlines Upgrades its Economy Experience with Main Cabin Extra Seating

Airlines

Airline Food Conundrum – Paid Meals Winning Out Over Freebies

Airline food isn't always tasty, but passengers probably shouldn't compare it to what they find in a restaurant. Delivering food to an aircraft is a logistical challenge, and it's amazing the system works as well as it does.

Brian Sumers, Skift | 5 years ago

Airline Food Conundrum – Paid Meals Winning Out Over Freebies

Airlines

United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes

Road warriors have long suspected a systematic Wi-Fi problem on many United planes, but the airline has said little about it. Now, we know more about this issue. The good news? It will be fixed soon, according to United.

Brian Sumers, Skift | 5 years ago

United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes

Airlines

Interview: Why In-Flight Entertainment Screens May Persist on Long-Haul Routes

Airline in-flight entertainment systems never age well. They're expensive, and they're often heavy, so airlines burn more fuel having them on board. Why do they persist? Passengers — even those who bring their own devices — tend to like them. But can airlines keep installing these systems forever?

Brian Sumers, Skift | 5 years ago

Interview: Why In-Flight Entertainment Screens May Persist on Long-Haul Routes