Expedia Group is the biggest player in travel to have publicly released a chatbot tool powered by ChatGPT. This is just the beginning, and if any anyone has the resources to really see what this tech can do in travel, it would be companies like Expedia.
With a growing share of hotel bookings made online, many hoteliers are reliant on third-party travel websites for booking volumes, and global visibility. Booking engines, website builders, and direct-booking tools can help these hotels find a better balance between first- and third-party bookings.
Nothing ventured, nothing gained. Kayak won't be opening any new hotels near you, but still hopes to make a go of building a hotel tech business. That, too, could be a big challenge.
Southeast Asia, known for its tech-savvy, mobile first consumers, has an experiences sector that is 80 percent offline, presenting widespread opportunities for the region's tours and activities landscape to become digitized. Stat.
There’s a lot on tap for the hospitality industry in 2023, and at our Future of Lodging Forum we’re going to check in on how some of the industry’s brightest minds are tackling both the opportunities and challenges head-on.