Articles tagged “messaging”

Hotel Contactless Tech: What Will Stick and What Won’t?

Hotel Contactless Tech: What Will Stick and What Won’t?

Wouter Geerts, Skift

Contactless technology is being adopted in hotels at breakneck speed to ensure safe operations. Not all tech is created equal though. Skift Research looked at what tech has the momentum to continue growing after the pandemic fades.

4 weeks ago

The Future of Contactless Tech in Hotels Past the Pandemic: New Skift Research

The Future of Contactless Tech in Hotels Past the Pandemic: New Skift Research

Wouter Geerts, Skift Research

All the contactless tech that is receiving so much buzz in the hotel industry today predates the current crisis. So it might not be revolutionary, but the impact will certainly outlast the pandemic.

1 month ago

Las Vegas in Crisis and 9 Other Coronavirus Travel Stories This Week

Las Vegas in Crisis and 9 Other Coronavirus Travel Stories This Week

Dennis Schaal, Skift

In conavirus-related travel stories this week, Skift looked at Las Vegas' chances without conventions, Google's new advertising product, inroads by private jet operators, and a hole in the travel industry's coronavirus sanitation response.

2 months ago

Japan’s Top Messaging App Has a Pandemic-Mindful Strategy for Domestic Tourism

Japan’s Top Messaging App Has a Pandemic-Mindful Strategy for Domestic Tourism

Sean O'Neill, Skift

Take a look at how Japan's most popular messaging app has approached travel marketing during the pandemic. It's a glance at how superapps might define the future of travel in Asia.

2 months ago

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5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

Facebook + Skift

The coronavirus pandemic has shown that building a strong chat and messaging infrastructure has never been more vital to companies that want to provide the best customer support experience possible.

4 months ago

Travel Booking Is Finally Coming to Instagram

Travel Booking Is Finally Coming to Instagram

Dennis Schaal, Skift

When Facebook enabled airlines and hotels to build booking functionality into their Facebook pages years ago, it was a total bust. But Instagram and Whatsapp seem to have an engagement level that was missing last time around, making these e-commerce moves appear to be a lot more feasible.

2 years ago

Nor1 Buys Stay Delightful as More Hotels Upsell Guests on Text Chat

Nor1 Buys Stay Delightful as More Hotels Upsell Guests on Text Chat

Sean O'Neill, Skift

It's old news that many hotels are enabling guests to text requests to the front desk. But it's still early days for them to piece together the tech systems in a way that will let them successfully upsell guests on additional services via chat.

3 years ago

WeChat Debuts Tools to Make It Easier for Tourism Boards to Create Microsites

WeChat Debuts Tools to Make It Easier for Tourism Boards to Create Microsites

Dan Peltier, Skift

Many tourism boards now have entire teams dedicated to China and WeChat. It's a very complex task for foreigners to get the content right, but it appears as though WeChat parent Tencent is trying to make the platform more accessible for tourism boards.

3 years ago

Messaging App Line to Open Digital Theme Park in Thailand

Messaging App Line to Open Digital Theme Park in Thailand

Kankanit Wiriyasajja and Kaweewit Kaewjinda, Associated Press

If you build it they will come — and text. Is Line Village Bangkok a next-generation theme park? We'll see.

3 years ago

Travel Habits of Americans: 87 Percent Haven’t Yet Messaged With a Travel Brand

Travel Habits of Americans: 87 Percent Haven’t Yet Messaged With a Travel Brand

Sean O'Neill, Skift

Given all the hype about messaging, it's eye-opening that only one out of eight American travelers say they have electronically chatted with a travel brand.

4 years ago

Facebook Launches City Guides With Booking for Hotels and Restaurants

Facebook Launches City Guides With Booking for Hotels and Restaurants

Dennis Schaal, Skift

The Facebook app now enables users to tap a Book Now button and has easy to use tap to call or messaging features with the venues. This is an important step by a company with a mammoth user base.

4 years ago

Facebook Says Instagram Advertising Looks Promising For Travel Brands in 2017

Facebook Says Instagram Advertising Looks Promising For Travel Brands in 2017

Dan Peltier, Skift

Facebook will be cracking down on how many ads it includes in newsfeeds, which could impact some brands' ad performance. Instagram, however, is a promising bet to make if brands are thinking longer term about ads, who they'll reach and how they'll be seen.

4 years ago