Articles tagged “mandarin oriental”

Measuring the Value of Wellness to a Hotel Brand

Measuring the Value of Wellness to a Hotel Brand

Laura Powell, Skift

Every time you turn around these days, a major hotel company is announcing that it has hired a chief wellness officer. But will this wave of devotion to wellness be a phase or a long-lasting phenomenon? Look to the return on investment for that answer.

1 month ago

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Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

Mandarin Oriental + Skift

It can be hard to hold the attention of New York visitors for more than 15 minutes, let alone 15 years. But Mandarin Oriental, New York has managed to thrive in the city’s competitive luxury hotel sector, reinventing itself with an ever-changing mix of unique amenities, growing ties to the local neighborhood, and an ongoing commitment to top-tier service.

2 months ago

London’s Luxury Mandarin Oriental Hotel Suffers Severe Fire Damage

London’s Luxury Mandarin Oriental Hotel Suffers Severe Fire Damage

Associated Press

London's fire department responded quickly and effectively. But this event is a reminder that the world's major cities need to have more frequent drills in case of emergencies.

5 months ago

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

Colin Nagy

We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.

6 months ago

High-End Hoteliers Are Taking Loyalty More Seriously

High-End Hoteliers Are Taking Loyalty More Seriously

Patrick Whyte, Skift

Luxury hotel brands have lagged behind their cheaper siblings when it comes to loyalty programs. In the past they might not have needed to think about such schemes but with data becoming more and more valuable, companies can no longer afford to ignore them.

7 months ago

Technology Finally Convinced Mandarin Oriental to Launch a Loyalty Program

Technology Finally Convinced Mandarin Oriental to Launch a Loyalty Program

Deanna Ting, Skift

Can luxury brands like Mandarin Oriental, Four Seasons, and others convince consumers that you don't need the lure of points or free nights to be loyal?

7 months ago

Mandarin Oriental’s New Loyalty Program Has Tons of Perks But No Free Nights

Mandarin Oriental’s New Loyalty Program Has Tons of Perks But No Free Nights

Grant Martin, Skift

While Mandarin Oriental's loyalty program doesn't offer the same lucrative points that many competing programs have, it does have some valuable perks. Best of all, the program is free and accessible to everyone.

9 months ago

Mandarin Oriental Receives Bids for Excelsior Hong Kong as Chinese Luxury Travel Evolves

Mandarin Oriental Receives Bids for Excelsior Hong Kong as Chinese Luxury Travel Evolves

Andreea Papuc, Bloomberg

High-end properties such as Mandarin Oriental's Excelsior in Hong Kong will face room-rate pressure as supply increases, and affluent Chinese travelers take long-haul flights to explore destinations beyond Hong Kong that might not have been on their bucket lists five years ago.

1 year ago

Marriott, Hilton, Mandarin Oriental Among the Most Digitally Adept Hotel Brands

Marriott, Hilton, Mandarin Oriental Among the Most Digitally Adept Hotel Brands

Deanna Ting, Skift

Being a digital savvy hotel brand goes beyond just having a social media account. Brands that truly understand digital brand strategy in all its forms, from mobile and SEO to social and e-commerce, have the upper hand as more and more consumers demand these platforms and services.

3 years ago

Five Hotel Cyber Security Breaches in 2015

Five Hotel Cyber Security Breaches in 2015

Alexandra E. Petri, Skift

With their customer base of affluent, on-the-go guests hotels are the perfect target for hackers.

3 years ago

The Science of Creating the Right Smell for a Four-Star Hotel

The Science of Creating the Right Smell for a Four-Star Hotel

Colleen Clark, Bloomberg

A hotel with the right scent signals to guests that the property is focused on every little thing.

3 years ago

Mandarin Oriental Admits Theft of Guest Credit Card Data

Mandarin Oriental Admits Theft of Guest Credit Card Data

Associated Press

Mandarin hasn't done the best job communicating this, and it's unlikely its high-end clientele will be pleased with its effort.

4 years ago