Laura Powell, Skift
Every time you turn around these days, a major hotel company is announcing that it has hired a chief wellness officer. But will this wave of devotion to wellness be a phase or a long-lasting phenomenon? Look to the return on investment for that answer.
7 months ago
Mandarin Oriental + Skift
It can be hard to hold the attention of New York visitors for more than 15 minutes, let alone 15 years. But Mandarin Oriental, New York has managed to thrive in the city’s competitive luxury hotel sector, reinventing itself with an ever-changing mix of unique amenities, growing ties to the local neighborhood, and an ongoing commitment to top-tier service.
8 months ago
Associated Press
London's fire department responded quickly and effectively. But this event is a reminder that the world's major cities need to have more frequent drills in case of emergencies.
12 months ago
Colin Nagy
We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.
12 months ago
Patrick Whyte, Skift
Luxury hotel brands have lagged behind their cheaper siblings when it comes to loyalty programs. In the past they might not have needed to think about such schemes but with data becoming more and more valuable, companies can no longer afford to ignore them.
1 year ago
Deanna Ting, Skift
Can luxury brands like Mandarin Oriental, Four Seasons, and others convince consumers that you don't need the lure of points or free nights to be loyal?
1 year ago
Grant Martin, Skift
While Mandarin Oriental's loyalty program doesn't offer the same lucrative points that many competing programs have, it does have some valuable perks. Best of all, the program is free and accessible to everyone.
1 year ago
Andreea Papuc, Bloomberg
High-end properties such as Mandarin Oriental's Excelsior in Hong Kong will face room-rate pressure as supply increases, and affluent Chinese travelers take long-haul flights to explore destinations beyond Hong Kong that might not have been on their bucket lists five years ago.
2 years ago
Deanna Ting, Skift
Being a digital savvy hotel brand goes beyond just having a social media account. Brands that truly understand digital brand strategy in all its forms, from mobile and SEO to social and e-commerce, have the upper hand as more and more consumers demand these platforms and services.
3 years ago
Alexandra E. Petri, Skift
With their customer base of affluent, on-the-go guests hotels are the perfect target for hackers.
3 years ago
Colleen Clark, Bloomberg
A hotel with the right scent signals to guests that the property is focused on every little thing.
4 years ago
Associated Press
Mandarin hasn't done the best job communicating this, and it's unlikely its high-end clientele will be pleased with its effort.
4 years ago