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Articles tagged “luggage”

Delta’s Multi-Million Dollar Attempt to End Lost Airline Luggage

Delta’s Multi-Million Dollar Attempt to End Lost Airline Luggage

Scott Mayerowitz, Associated Press

We don't usually like to blame airlines for every little mistake, but when they started charging more fees for bags consumer expectations rose and not nearly enough airlines have delivered. This is an attempt to fix this, but we'll believe it when we see it.

3 months ago

U.S. Senate Bill Pushes for Checked Bag Fee Refunds if the Bag Is Lost

U.S. Senate Bill Pushes for Checked Bag Fee Refunds if the Bag Is Lost

Steven T. Dennis, Bloomberg

This would appear to be a no-brainer, especially from a passenger experience angle. What better way to make people less mad about you losing their bag than refunding them the $50 or so they spent for you to take care of it?

8 months ago

Universal Carry-on Bag Size Died a Quick, Silly Death – 25 Moments in 2015

Universal Carry-on Bag Size Died a Quick, Silly Death – 25 Moments in 2015

Skift

25 Moments that Mattered in 2015: To make our selection of 25 moments, we thought back to the stories that drove reader engagement and sparked discussion among both travel experts and the general public. Some stories were quick blips that represented bigger things while others were narratives that built slowly through out the year. Each one, though, spoke to where we are right now when it comes to the big business of global travel.

12 months ago

Video: The Secret to Crowdfunding a Travel Startup

Video: The Secret to Crowdfunding a Travel Startup

Jason Clampet, Skift

Bluesmart stands apart from crowd-funded peers in its transparency and competency, two things that don't always go hand in hand.

12 months ago

The U.S. Is Now Headed Into Lost Luggage Season

The U.S. Is Now Headed Into Lost Luggage Season

Scott Mayerowitz, Associated Press

Sending your bags ahead has never been a better idea.

1 year ago

Bluesmart’s Diego Saez-Gil on Building a Travel Company Using Crowd Funding at Skift Forum

Bluesmart’s Diego Saez-Gil on Building a Travel Company Using Crowd Funding at Skift Forum

Alexandra E. Petri, Skift

Saez-Gil knows the ways in which companies, which once could get away with bad customer service and bad design, are realizing that the Internet has made open innovation possible.

1 year ago

Baggage Complaints Are on the Rise for U.S. Airline Passengers

Baggage Complaints Are on the Rise for U.S. Airline Passengers

Dan Peltier, Skift

Bag fees are surely a big reason for these complaints. Do U.S. airlines still need more proof travelers aren't satisfied with the overall baggage situation?

1 year ago

British Airways Begins Crackdown as Luggage Woes Go International

British Airways Begins Crackdown as Luggage Woes Go International

Grant Martin, Skift

IATA had a good idea, it just didn't implement it with any authority.

1 year ago

Skift Global Forum 2015: Bluesmart CEO on Crowdfunding a Travel Startup

Skift Global Forum 2015: Bluesmart CEO on Crowdfunding a Travel Startup

Dan Peltier, Skift

Any company can launch a crowd-funding campaign but it's what action a startup takes after the funds stop trickling in that determines its fate. For Bluesmart, that's focusing on telling a story of reimagining the decades-old suitcase concept and bringing it into the mobile era and doing experimental partnerships with major brands that add value to the travel experience.

1 year ago

The Political Move to Reduce U.S. Bag Fees to Only $4.50

The Political Move to Reduce U.S. Bag Fees to Only $4.50

Justin Bachman, Bloomberg

We've gotten to the point where we tend to like just about anything that the Airlines for America lobbying outfit opposes, so we're going to side with Rep. Mica on this one.

1 year ago

Skift Podcast: How Modern Luggage Got Smarter and Better Looking

Skift Podcast: How Modern Luggage Got Smarter and Better Looking

Jason Clampet, Skift

Our choice of the luggage and how we pack says a lot about us, and how we travel. Listen in to this fascinating discussion on the evolving nature of modern luggage.

1 year ago

New Proposal for Carry-On Baggage Dimensions Should Be More Aggressive

New Proposal for Carry-On Baggage Dimensions Should Be More Aggressive

Grant Martin, Skift

It's impossible to make baggage rules when the target is moving.

1 year ago