This would appear to be a no-brainer, especially from a passenger experience angle. What better way to make people less mad about you losing their bag than refunding them the $50 or so they spent for you to take care of it?
25 Moments that Mattered in 2015: To make our selection of 25 moments, we thought back to the stories that drove reader engagement and sparked discussion among both travel experts and the general public. Some stories were quick blips that represented bigger things while others were narratives that built slowly through out the year. Each one, though, spoke to where we are right now when it comes to the big business of global travel.
Bluesmart stands apart from crowd-funded peers in its transparency and competency, two things that don't always go hand in hand.
Sending your bags ahead has never been a better idea.
Saez-Gil knows the ways in which companies, which once could get away with bad customer service and bad design, are realizing that the Internet has made open innovation possible.
Bag fees are surely a big reason for these complaints. Do U.S. airlines still need more proof travelers aren't satisfied with the overall baggage situation?
IATA had a good idea, it just didn't implement it with any authority.
Any company can launch a crowd-funding campaign but it's what action a startup takes after the funds stop trickling in that determines its fate. For Bluesmart, that's focusing on telling a story of reimagining the decades-old suitcase concept and bringing it into the mobile era and doing experimental partnerships with major brands that add value to the travel experience.
We've gotten to the point where we tend to like just about anything that the Airlines for America lobbying outfit opposes, so we're going to side with Rep. Mica on this one.
Our choice of the luggage and how we pack says a lot about us, and how we travel. Listen in to this fascinating discussion on the evolving nature of modern luggage.