United Is Giving 6,000 Airport Employees iPhones to Improve Customer Service

The press release doesn't say if employees will be able to help passengers book flights on alternate airlines following United's frequent tech glitches and cancellations.

New Trends Report: Mobile App Strategies of Consumer Travel Brands

An in-depth look at how companies in the travel and hospitality industries can leverage mobile applications to better serve their customers and grow their businesses

Ad Blockers Could Be Travel Media’s Next Crisis

The potential increased popularity of ad-blocking software doesn't spell doomsday for travel media sites. Quality sites will still be in demand and the publishing world will adapt. That is what change is all about.

Only Two Airlines Have Embraced Apple Pay a Year After Its Roll-Out

Rolling out Apple Pay across an entire fleet probably isn't cheap, but letting travelers use their iPhones to make in-flight purchases and bookings when they're already in-hand makes more sense than asking them to fish through bags to dig out a credit card.

The Week in Digital Travel Marketing: Facebook Booking, Ad Blocking and More

If you haven't paid attention to the digital marketing news all week, now you can get what you need to know in just a few minutes. You're welcome.

Why Apple’s Beating Android in Consumer Travel Wearables

From technology that lets guests unlock their rooms to boarding passes displayed on your wrist, wearables are becoming an important part of the traveler’s journey.

Putting Content Marketing First on Pullman Hotels’ App

The future of hotel marketing revolves around the creation of content, event and social media ecosystems designed and managed to better engage the next-generation consumer throughout the research phase and travel journey.

Miami International Airport Makes Commitment to Beacon Technology

Anything that gets tourists to beaches faster should be good. We expect Mojito or Caipirinha finder apps will soon follow.

Flight Tracking App Downloads Increase After Malaysia Airlines Accidents

Flight-tracking apps are being downloaded by family members and friends who are concerned about the welfare of loved ones and want to track the progress of their flights in real time.

United Ups the Smartphone App Game With Passport Scanning Feature

United's digital experience is improving, but the reality of their flights is not at this point. Is there an app for a good CEO, happy flight crews, and good customer service?