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Articles tagged “guest experience”

Hotels

Marriott Executives Explain the Brand’s Internal Strategy Shift at MIT

Marriott's internal story about how it's repositioning around technology, innovation, and an appreciation of both the individual guest and staff member resonates with Marriott's target Gen Y/Z audiences.

Greg Oates, Skift | 8 years ago

Marriott Executives Explain the Brand’s Internal Strategy Shift at MIT

Startups

Expedia Invests in Hotel Guest-Experience Platform Alice

It's another chapter in the convergence of everything: Expedia, the online travel agency, invested in the Alice guest-experience app as Expedia tries to get deeper into providing technology services for hotels. Everyone's doing it -- or will soon.

Dennis Schaal, Skift | 8 years ago

Expedia Invests in Hotel Guest-Experience Platform Alice

Hotels

Hilton Will Experiment With More Restrictive Cancellation Policies

With record occupancy levels, Hilton Worldwide believes it is in a position to address what it views as unacceptable cancellation levels even after instituting a a more stringent policy at the beginning of the year.

Alexandra E. Petri, Skift | 8 years ago

Hilton Will Experiment With More Restrictive Cancellation Policies

SkiftX

How to Solve Hate Selling in Travel in 4 Simple Steps

Fees aren't all bad, but all fees can be made to seem bad by poor positioning, communication, and presentation.

Jason Clampet, Skift | 9 years ago

How to Solve Hate Selling in Travel in 4 Simple Steps
Free Read

Online Travel

User Experience, Behavioral Economics and the Habits of Travel Bookers

Here are the first two installments in our Habits of Travel Bookers Quarterly Series. Download them both for FREE!

Boxever + Skift | 9 years ago

User Experience, Behavioral Economics and the Habits of Travel Bookers

Hotels

Skift Global Forum 2015: Hyatt CEO on Bringing Humanity Back to Hospitality

Incorporating technology into the guest experience is about understanding their needs, not just playing with cool gadgets.

Dennis Schaal, Skift | 9 years ago

Skift Global Forum 2015: Hyatt CEO on Bringing Humanity Back to Hospitality

Hotels

4 Luxury Hotel Brand CEOs on What Their High Net-Worth Clients Really Want

Providing exceptional experiences is more difficult than ordering sheets with the highest thread count and thus fundamentally changing how luxury brands position themselves and interact with guests.

Samantha Shankman, Skift | 9 years ago

4 Luxury Hotel Brand CEOs on What Their High Net-Worth Clients Really Want

Hotels

Interview: AKA CEO on Service at Luxury Extended-Stay Properties

Designing a guest experience for a two months stay is wildly different from a two-night stay and strikes a balance between facilitating a routine and a connection to new experiences in the city.

Samantha Shankman, Skift | 9 years ago

Interview: AKA CEO on Service at Luxury Extended-Stay Properties

Hotels

Interview: Accor CEO Shares Why Hotels React Slowly to Industry Revolutions

It sometimes take an outsider to identify the mistakes of the past, challenges of the present and game plan for the future. Bazin succinctly describes his perspective on the industry and how he plans to take a multi-national, multi-brand corporation into the future.

Samantha Shankman, Skift | 9 years ago

Interview: Accor CEO Shares Why Hotels React Slowly to Industry Revolutions

Hotels

Interview: Shangri-La Hotels CEO on Maintaining Brand Identity Amid Expansion

Shangri-La is leveraging its legacy of Asian service sensibilities to differentiate the brand amid a robust global expansion in a booming and increasingly competitive luxury hotel market.

Greg Oates, Skift | 9 years ago

Interview: Shangri-La Hotels CEO on Maintaining Brand Identity Amid Expansion