Articles tagged “guest experience”

News Blog

SiteMinder Buys Hotel Tech Firm GuestJoy and Reports a Revenue Recovery

SiteMinder, a hotel commerce services company, said on Tuesday it had acquired GuestJoy, a provider of tools to help hotels communicate digitally with travelers. The Sydney-based SiteMinder also reported its latest financial performance, showing that its revenue is recovering though it continues to suffer net losses. The companies didn't disclose the transaction details. "GuestJoy’s capability…

Tourism

Labor Day U.S. Road Trips on Track to Match Last Year

Today’s edition of Skift’s daily podcast looks at Labor Day road trips, Korean Air’s successes, and innovative hotel design.

Labor Day U.S. Road Trips on Track to Match Last Year

Hotels

15 Hotel Designers to Watch Now

Talk about eye candy. In our first-ever list of top hotel design firms, we spotlight the interior designs and architectural masterworks that are making hotels more comfortable, sustainable, and breathtaking.

15 Hotel Designers to Watch Now

News Blog

Hotel Robots Trigger Mixed Feelings of Joy and Fear — New Study

Joy, fear and sadness: these are just some of the emotions hotel guests feel when they encounter a customer services robot during their hotel stay. That’s according to researchers who extracted a sample of 9,707 customer reviews from Ctrip and TripAdvisor. They found the majority of customers have a positive experience with robots. The feeling…

Hotels

Booking Outperforms Airbnb and Expedia

Today’s edition of Skift’s daily podcast looks at booking site performance in June, Hawaii’s new tourism campaign, and the psychology behind paying hotels.

Booking Outperforms Airbnb and Expedia

Hotels

Hotels Expand Their Wellness Products

Good morning from Skift. It's Wednesday, July 6 in New York City. Here's what you need to know about the business of travel today.

Hotels Expand Their Wellness Products

Business Travel

Daily Podcast: Business Travel Ignores Inflation

Good morning from Skift. It's Wednesday, June 1, in New York City. Here's what you need to know about the business of travel today.

Daily Podcast: Business Travel Ignores Inflation

Hotels

CitizenM and Life House Redefine Hotel Relationships in Their Own Ways

CitizenM is willing to take a profit hit to entice long-term guest loyalty, while Life House seeks to limit guest services to extract maximum profits for owners. The sustainable business model award goes to CitizenM.

CitizenM and Life House Redefine Hotel Relationships in Their Own Ways

Mergers and Acquisitions

PlusGrade to Buy Points.com for $385 Million in Cash in Blockbuster Loyalty Deal

PlusGrade and Points.com deal with some of the same partners, and they can now approach them with a collaborative pitch.

PlusGrade to Buy Points.com for $385 Million in Cash in Blockbuster Loyalty Deal

Mergers and Acquisitions

Sabre to Buy Nuvola in Bet on Hotel Upselling

Sabre gets deeper into hotel operations with this acquisition of a vendor of upselling and guest messaging tech.

Sabre to Buy Nuvola in Bet on Hotel Upselling