Articles tagged “guest experience”

Tech Expands Hotel Guest Engagement Beyond Loyalty Programs: New Skift Research

Tech Expands Hotel Guest Engagement Beyond Loyalty Programs: New Skift Research

Wouter Geerts, Skift Research

Let’s place loyalty programs into a larger realm of technology that can improve and increase guest engagement and personalization. All these tools working in parallel can help achieve a truly loyal guest.

1 day ago

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Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

Mandarin Oriental + Skift

It can be hard to hold the attention of New York visitors for more than 15 minutes, let alone 15 years. But Mandarin Oriental, New York has managed to thrive in the city’s competitive luxury hotel sector, reinventing itself with an ever-changing mix of unique amenities, growing ties to the local neighborhood, and an ongoing commitment to top-tier service.

9 months ago

Hotel Tech Consolidation Ramps Up With This Software Merger

Hotel Tech Consolidation Ramps Up With This Software Merger

Sean O'Neill, Skift

Industry pressure in the hotel technology sector is leading to more technology roll-ups. Expect this to be one of many announcements in the next 18 months.

1 year ago

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Luxury Retreats Recognizes That Curated Experiences Are Essential to Luxury Hospitality

Luxury Retreats Recognizes That Curated Experiences Are Essential to Luxury Hospitality

Luxury Retreats + Skift

The sharing economy has come a long way over the last few years, and luxury accommodations now play a large role. Because of its consistency and highly secure vetting process, Luxury Retreats stands out from other companies in the space.

1 year ago

The Evolution of the Hotel Front Desk: Why Tech Can Only Go So Far

The Evolution of the Hotel Front Desk: Why Tech Can Only Go So Far

Sean O'Neill, Skift

Even consumers who embrace technology may worry that companies are exploiting them through so-called personalization. Hoteliers need to balance digital ingenuity with a human touch.

1 year ago

Being Informal Is the Future of Luxury Guest Relations

Being Informal Is the Future of Luxury Guest Relations

Samantha Shankman, Skift

Luxury travelers are seeking out experiences that enrich their lives rather than isolate them from adventures. That's why The Thief in Oslo is one of a growing number of luxury hotels that are pursuing more informal and instantaneous relations with guests.

1 year ago

CES 2018 Dispatch: Transition to 5G Mobile Will Be Transformative for Hotels

CES 2018 Dispatch: Transition to 5G Mobile Will Be Transformative for Hotels

Andrew Sheivachman, Skift

5G mobile technology isn't here yet. But once it does emerge, smart hotels will be wise to provide access to the data network at their properties.

1 year ago

A Luxury Hotel Hit List for 2018 Tied Together by a Creative Vision

A Luxury Hotel Hit List for 2018 Tied Together by a Creative Vision

Colin Nagy, Skift

Here is a list of inspiring hospitality experiences and properties to consider for 2018 travels. The selections are tied together by each property's vision, uniqueness, and focus on guest experience.

1 year ago

Smartphones Open Hotel Rooms at Luxury Properties But That Should Be Just the Beginning

Smartphones Open Hotel Rooms at Luxury Properties But That Should Be Just the Beginning

Laura Powell, Skift

Hotels have years to go before guests will routinely be unlocking guest room doors with their mobile apps. Even then, it could be just a gimmick unless hotels make it part of a broader guest-experience enhancement.

2 years ago

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Redefining the Guest Experience with Better Hotel Technology

Redefining the Guest Experience with Better Hotel Technology

Cenium + Skift

Hotels are looking at the guest experience and the offerings available in more sophisticated ways than ever before. However, the current technologies that these services are based upon limit the hotel’s ability to provide the guest with a seamless journey.

2 years ago

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Mobile and the Next Wave of Digital Disruption: A Look at the Future of Traveler Experience

Mobile and the Next Wave of Digital Disruption: A Look at the Future of Traveler Experience

Travelport + Skift

The travel providers that are leading the new engagement economy we now live in are the ones adding value, removing friction, and offering customers seamless and relevant solutions throughout the entire travel journey.

2 years ago

7 Elements of Hotel Brands Built to Endure

7 Elements of Hotel Brands Built to Endure

Colin Nagy , Skift

Hotels built to last all have backbone, a strong bearing, and a reliable customer base even in the world of competitive online price warfare and disposable, digital consumer culture.

2 years ago