Articles tagged “guest experience”

Skiftx Original
Skift Global Forum 2019: How Accenture and Marriott Are Supercharging the Guest Experience by Empowering Employees

Skift Global Forum 2019: How Accenture and Marriott Are Supercharging the Guest Experience by Empowering Employees

SkiftX

Marriott has launched a new tech platform that empowers its more than 700,000 associates worldwide to provide high-touch, personalized service at scale. Turns out if you take care of your people, they’ll do an even better job of caring for guests.

2 months ago

Sponsored
5 Ways Independent Hotels Can Fight For and Win Direct Bookings

5 Ways Independent Hotels Can Fight For and Win Direct Bookings

NAVIS + Skift

Attaining direct bookings can be a tough fight, especially for independent hotels that tend to operate on tighter marketing budgets than their corporate counterparts. But if the independents get the tactics right, there’s a lot of room for growth.

4 months ago

Tech Expands Hotel Guest Engagement Beyond Loyalty Programs: New Skift Research

Tech Expands Hotel Guest Engagement Beyond Loyalty Programs: New Skift Research

Wouter Geerts, Skift Research

Let’s place loyalty programs into a larger realm of technology that can improve and increase guest engagement and personalization. All these tools working in parallel can help achieve a truly loyal guest.

6 months ago

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Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

Mandarin Oriental, New York + Skift

It can be hard to hold the attention of New York visitors for more than 15 minutes, let alone 15 years. But Mandarin Oriental, New York has managed to thrive in the city’s competitive luxury hotel sector, reinventing itself with an ever-changing mix of unique amenities, growing ties to the local neighborhood, and an ongoing commitment to top-tier service.

1 year ago

Hotel Tech Consolidation Ramps Up With This Software Merger

Hotel Tech Consolidation Ramps Up With This Software Merger

Sean O'Neill, Skift

Industry pressure in the hotel technology sector is leading to more technology roll-ups. Expect this to be one of many announcements in the next 18 months.

1 year ago

Sponsored
Luxury Retreats Recognizes That Curated Experiences Are Essential to Luxury Hospitality

Luxury Retreats Recognizes That Curated Experiences Are Essential to Luxury Hospitality

Luxury Retreats + Skift

The sharing economy has come a long way over the last few years, and luxury accommodations now play a large role. Because of its consistency and highly secure vetting process, Luxury Retreats stands out from other companies in the space.

2 years ago

The Evolution of the Hotel Front Desk: Why Tech Can Only Go So Far

The Evolution of the Hotel Front Desk: Why Tech Can Only Go So Far

Sean O'Neill, Skift

Even consumers who embrace technology may worry that companies are exploiting them through so-called personalization. Hoteliers need to balance digital ingenuity with a human touch.

2 years ago

Being Informal Is the Future of Luxury Guest Relations

Being Informal Is the Future of Luxury Guest Relations

Samantha Shankman, Skift

Luxury travelers are seeking out experiences that enrich their lives rather than isolate them from adventures. That's why The Thief in Oslo is one of a growing number of luxury hotels that are pursuing more informal and instantaneous relations with guests.

2 years ago

CES 2018 Dispatch: Transition to 5G Mobile Will Be Transformative for Hotels

CES 2018 Dispatch: Transition to 5G Mobile Will Be Transformative for Hotels

Andrew Sheivachman, Skift

5G mobile technology isn't here yet. But once it does emerge, smart hotels will be wise to provide access to the data network at their properties.

2 years ago

A Luxury Hotel Hit List for 2018 Tied Together by a Creative Vision

A Luxury Hotel Hit List for 2018 Tied Together by a Creative Vision

Colin Nagy, Skift

Here is a list of inspiring hospitality experiences and properties to consider for 2018 travels. The selections are tied together by each property's vision, uniqueness, and focus on guest experience.

2 years ago

Smartphones Open Hotel Rooms at Luxury Properties But That Should Be Just the Beginning

Smartphones Open Hotel Rooms at Luxury Properties But That Should Be Just the Beginning

Laura Powell, Skift

Hotels have years to go before guests will routinely be unlocking guest room doors with their mobile apps. Even then, it could be just a gimmick unless hotels make it part of a broader guest-experience enhancement.

2 years ago

Sponsored
Redefining the Guest Experience with Better Hotel Technology

Redefining the Guest Experience with Better Hotel Technology

Cenium + Skift

Hotels are looking at the guest experience and the offerings available in more sophisticated ways than ever before. However, the current technologies that these services are based upon limit the hotel’s ability to provide the guest with a seamless journey.

2 years ago