Articles tagged “guest experience”

Hotels

Hilton to Enable Guest Requests by Text at All Hotels

Good news for anyone who dislikes talking to hotel staff about service requests. But let's hope that hotel companies don't abuse the privilege and have AI spamming guests with messages throughout a stay.

Sean O'Neill | 3 months ago

Hilton to Enable Guest Requests by Text at All Hotels

News Blog

IDEAS: Moxy Hotels Are Using the Stars to Help You Plan Your Next Trip

Moxy Hotels has partnered with digital astrology platform Sanctuary to provide users with personalized travel recommendations based on the stars. Credit: Moxy Hotels Using astrocartography - a form of locational astrology - Sanctuary users will now receive free personalized travel recommendations that will focus on the date and location of travel, which are then matched…

Adam Stacey | 3 months ago

Hotels

Rooted in Design: Creating a Sense of Place

In episode ten of the Skift Ideas Podcast, Colin Nagy is joined by Ho Ren Yung of Banyan Group for a conversation around crafting spaces and experiences that seamlessly blend luxury, sustainability and wellbeing to shape an unparalleled guest experience.

Skift | 3 months ago

Rooted in Design: Creating a Sense of Place

News Blog

IDEAS: Spotify and Delta Explore Culture and Creativity With New Video Series

Spotify and Delta Air Lines have launched a new video series as part of their on-going partnership. The content - which is being coined as a new social docu-series - will follow creatives as they travel to a twin city that shares similar cultural and historical identities, where they will be hosted by local artists…

Adam Stacey | 3 months ago

News Blog

IDEAS: Emirates Expands Vegan Catering Options on Flights

Emirates is set to introduce a selection of new vegan dishes onboard its aircraft and at lounges later this year, due to a 40% increase in customer demand for plant-based meals.  Credit: Emirates The carrier saw over 450,000 plant-based meals served onboard in 2023 - an increase from 280,000 in 2022 - with the biggest…

Adam Stacey | 4 months ago

News Blog

IDEAS: Korean Air’s New In-Flight Safety Video Stars Virtual Humans

Korean Air has released a new in-flight safety video starring virtual humans. Credit: Korean Air The new video, which takes place in the virtual ‘Korean Air Safety Lounge’ sees ‘Rina’ - a virtual human donning a Korean Air Flight Attendant uniform - giving the safety demonstration to a host of virtual passengers. The video covers…

Adam Stacey | 4 months ago

News Blog

IDEAS: Malaysia Airlines to Offer Educational Content as Part of In-Flight Entertainment Package

Malaysia Airlines is introducing 'Education on the Go' content as part of in-flight entertainment offering. The new initiative, which has been launched in collaboration with Universiti Malaya Centre for Continuing Education, will allow passengers travelling with the carrier to access a selection of educational content, covering topics from lifestyle courses to business modules. The new…

Adam Stacey | 4 months ago

News Blog

IDEAS: Four Seasons Introduces In-Room Shopping Experience at New York City Hotel

Four Seasons New York Downtown has introduced a new in-room shopping experience that will allow guests to shop the Hotel's most sought-after retail items from the comfort of their rooms.  Credit: Four Seasons In-Room Essentials, which is available now, will enable guests to browse and purchase a curated selection of products - including skincare products…

Adam Stacey | 4 months ago

News Blog

IDEAS: Qatar Airways to Provide Cabin Crew with Smart Technology

Qatar Airways has launched a new digital initiative designed to support cabin crew in delivering a more personalized experience for its customers in the air. Credit: Qatar Airways The new in-house application provides information on passengers flying with Qatar Airways, through customer profiles that provide insights into any special service requests and preferences, as well…

Adam Stacey | 4 months ago

News Blog

IDEAS: Hamad International Airport Blends Heritage with Hospitality at New Retail Experience

​​Qatar Duty Free has debuted Souq Al Matar - a new experiential mixed retail and dining concept - at Hamad International Airport in Doha. Credit: Qatar Airways Inspired by ‘the bustling energy and aesthetics of Qatar’s iconic traditional markets,' the seven shops and two restaurants are located in the North Node terminal of the airport. Offerings…

Adam Stacey | 4 months ago