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Articles tagged “guest experience”

Business Travel

Smartphones Open Hotel Rooms at Luxury Properties But That Should Be Just the Beginning

Hotels have years to go before guests will routinely be unlocking guest room doors with their mobile apps. Even then, it could be just a gimmick unless hotels make it part of a broader guest-experience enhancement.

Smartphones Open Hotel Rooms at Luxury Properties But That Should Be Just the Beginning
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Hotels

Redefining the Guest Experience with Better Hotel Technology

Hotels are looking at the guest experience and the offerings available in more sophisticated ways than ever before. However, the current technologies that these services are based upon limit the hotel’s ability to provide the guest with a seamless journey.

Redefining the Guest Experience with Better Hotel Technology
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Online Travel

Mobile and the Next Wave of Digital Disruption: A Look at the Future of Traveler Experience

The travel providers that are leading the new engagement economy we now live in are the ones adding value, removing friction, and offering customers seamless and relevant solutions throughout the entire travel journey.

Mobile and the Next Wave of Digital Disruption: A Look at the Future of Traveler Experience

Hotels

7 Elements of Hotel Brands Built to Endure

Hotels built to last all have backbone, a strong bearing, and a reliable customer base even in the world of competitive online price warfare and disposable, digital consumer culture.

7 Elements of Hotel Brands Built to Endure

Business Travel

The 6 Big Trends That Are Reshaping Luxury Travel

In the luxury travel space, at a macro level, demand is growing for the accumulation of travel memories drawn from transformative moments that resonate deeply with the individual traveler’s ideal of personal fulfillment, and his or her best aspirational version of themselves.

The 6 Big Trends That Are Reshaping Luxury Travel
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Hotels

Insights Deck: Personalizing the Guest Journey, Unlocking Guest Intelligence

Advancements in guest intelligence technology provide hospitality professionals with the ability to harvest the full potential of customer data. By creating personalized guest experiences, brands can differentiate their offerings and bolster guest loyalty. Download this report to learn more!

Insights Deck: Personalizing the Guest Journey, Unlocking Guest Intelligence

Ground Transport

A Supertraveler’s Wish List for Travel in 2017 and Beyond

We don't need supersonic travel, robot butlers, or Alexa in every hotel room. Just a few upgrades to improve the experience overall.

A Supertraveler’s Wish List for Travel in 2017 and Beyond

Hotels

Understanding Virgin Hotel Chicago’s Quick Rise to Consumer Favorite

It's really rather simple: Treat your guests well and offer them a great product.

Understanding Virgin Hotel Chicago’s Quick Rise to Consumer Favorite
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Hotels

What Travelers Really Want From Hotel Culinary Experiences

Hotel loyalty programs must evolve to accommodate the changing expectations of a global travel market and consumers’ desire for experiences.

What Travelers Really Want From Hotel Culinary Experiences
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Hotels

Tech Solutions, Guest Experience, and Customer Touchpoints for an Evolving Vacation Rental Market

There’s more opportunity than ever in the fast-growing vacation rental business, but staying competitive now takes much more than providing a great property — owners and managers must continually upgrade everything from their technology to their guest experience.

Tech Solutions, Guest Experience, and Customer Touchpoints for an Evolving Vacation Rental Market