Articles tagged “delta air lines”

To switch to revenue-based loyalty programs or not to switch? Many airlines are just doing the math, and anticipating the outcry.

Delta's decision not to replace the vendor raises the question of whether its passengers will notice, or care enough, to get the airline to change its mind. This might be the perfect test-case for the true appeal of duty-free.

To airlines seeking to attract more passengers and elicit ancillary revenue, giving passengers wide choice in in-flight entertainment, whether it is on seatbacks or through passengers using their own personal electronic devices, is serious business.

Separate Twitter accounts for customer service, discounts, and international fans are not the norm for U.S. based airlines.

Delta has taken on an ambitious program for passenger experience enhancement. It will interesting to see whether other SkyTeam members will join this initiative and what competitors do to catch up.

Delta found that business travel to Latin America took a vacation in June in deference to more important matters, the World Cup.

If you are super-interested in what new features might be incorporated into a travel app update, don't trust the description. Instead, download the app and try it because there may be some sleeper features and surprises in there that perhaps the company didn't want to publicize yet.

As the Boston Consulting Group-Facebook study points out, companies such as Delta and Hipmunk, which lag their peers in desktop traffic, can make up a lot of ground in mobile. Hey, it's a whole new ballgame.

Delta wants to control its customers' online and mobile experiences and to drive more traffic to Delta.com so it has parted ways with third-party websites that the airline can afford to cut ties with.