Articles tagged “delta air lines”

At least on some planes, Gogo finally has enough bandwidth to satisfy every passenger. That's good news, but it will take some time before passengers can count on reliably fast Wi-Fi on every flight.

Back in the day, airline passengers used to love complaining about bad domestic airline food. But Delta customers should be happy about this development. They'll be getting fresh, relatively healthy food on long flights.

Let's give some credit to United CEO Oscar Munoz for his honesty about problems with airline IT systems. Yes, he was speaking with employees, and not the public, but many CEOs aren't this candid when they meet with workers. Former United CEO Jeff Smisek certainly wasn't.

Yet again, Southwest is choosing not to copy United, American and Delta. Its independent strategy has worked well for the last five decades, so why change what works?

With basic economy soon available on American, Delta, and United, it's worth comparing the pros and cons of each fare. American's may be good for elite travelers while Delta's is best for those with baggage.

As happened with United, this story will probably go viral, and consumer groups will whine about not having access to bin space. But remember, the market has spoken: Frontier and Spirit charge for bin space, and yet passengers fly them. Why should American and United not sell similar products?

In the previous Jeff Smisek reign, United fell far behind some of its competitors in profitability. But that's beginning to change — slowly.

These operational guarantee programs are not as generous as airlines would like people to believe, but they're better than nothing. It's a good thing United and Delta are focusing on on-time arrivals and mishandled baggage rates.

Passengers probably should not get too used to all those new amenities in coach, like free snacks or booze on long-haul flights. If the economy falters, they could disappear again.

Some airlines have done so much to pad their schedules and use other tactics to ensure they make it to gates on-time that it's difficult to know which carriers are actually the most punctual and time efficient. Passengers notice and this strategy likely helped a few airlines make these rankings.