Articles tagged “customer experience”

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New Skift Report: How Airlines Can Create a Customer-Centric Digital Experience

New Skift Report: How Airlines Can Create a Customer-Centric Digital Experience

Sabre Airline Solutions + Skift

In this report, we look at ways airlines can build more reliable paths to true passenger personalization, to reinforce brand, build strong loyalty relationships, reduce the burden on front-line personnel empowering them with the tools and information to respond appropriately to customer needs. Download this report for free!

3 years ago

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How Travel Brands Are Dropping the Ball When It Comes to Chinese Travelers

How Travel Brands Are Dropping the Ball When It Comes to Chinese Travelers

Translations.com + Skift

To benefit from the massive wave of travelers out of China, brands must work harder to help guests navigate language, cultural and payment barriers — mobile tools are a great first step.

3 years ago

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The Customer-First Approach to Creating the Airport of the Future

The Customer-First Approach to Creating the Airport of the Future

Sabre + Skift

Airports are starting to pay closer attention to customer experience, designing intelligent environments that are more connected, immersive and multi-sensory than ever before.

3 years ago

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How Translation Technology is Shaping the Future of the Global Traveler Experience

How Translation Technology is Shaping the Future of the Global Traveler Experience

Smartling + Skift

With more people traveling abroad than ever before, travel brands are increasingly expected to provide international customers with a seamless digital experience. The ones taking the tech-first approach are winning the battle for loyalty and direct bookings.

3 years ago

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Becoming Guest-Centric: Why Hotel Marketing Needs to Change

Becoming Guest-Centric: Why Hotel Marketing Needs to Change

Revinate + Skift

In order to stay competitive, hotels need to shift away from marketing that only highlights themselves and focus on strategies that put guests first.

5 years ago