Articles tagged “customer experience”

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Reinventing the Modern Airport Experience

Reinventing the Modern Airport Experience

Sabre + Skift

With lengthy queues, redundant processes, and a lack of personalization, it's no surprise customers have no love for modern airports. It's time for airports to reexamine their approach to customer experience and start creating the airport of the future.

4 years ago

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New Skift Report: How Airlines Can Create a Customer-Centric Digital Experience

New Skift Report: How Airlines Can Create a Customer-Centric Digital Experience

Sabre Airline Solutions + Skift

In this report, we look at ways airlines can build more reliable paths to true passenger personalization, to reinforce brand, build strong loyalty relationships, reduce the burden on front-line personnel empowering them with the tools and information to respond appropriately to customer needs. Download this report for free!

4 years ago

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How Travel Brands Are Dropping the Ball When It Comes to Chinese Travelers

How Travel Brands Are Dropping the Ball When It Comes to Chinese Travelers

Translations.com + Skift

To benefit from the massive wave of travelers out of China, brands must work harder to help guests navigate language, cultural and payment barriers — mobile tools are a great first step.

4 years ago

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The Customer-First Approach to Creating the Airport of the Future

The Customer-First Approach to Creating the Airport of the Future

Sabre + Skift

Airports are starting to pay closer attention to customer experience, designing intelligent environments that are more connected, immersive and multi-sensory than ever before.

4 years ago

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How Translation Technology is Shaping the Future of the Global Traveler Experience

How Translation Technology is Shaping the Future of the Global Traveler Experience

Smartling + Skift

With more people traveling abroad than ever before, travel brands are increasingly expected to provide international customers with a seamless digital experience. The ones taking the tech-first approach are winning the battle for loyalty and direct bookings.

4 years ago

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Becoming Guest-Centric: Why Hotel Marketing Needs to Change

Becoming Guest-Centric: Why Hotel Marketing Needs to Change

Revinate + Skift

In order to stay competitive, hotels need to shift away from marketing that only highlights themselves and focus on strategies that put guests first.

5 years ago