Articles tagged “customer experience”

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Redefining the Guest Experience with Better Hotel Technology

Redefining the Guest Experience with Better Hotel Technology

Cenium + Skift

Hotels are looking at the guest experience and the offerings available in more sophisticated ways than ever before. However, the current technologies that these services are based upon limit the hotel’s ability to provide the guest with a seamless journey.

2 years ago

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From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

From Baby Boomers to Millennials: Why Travel Companies Need to Tailor Their Customer Support

[24]7 + Skift

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more!

2 years ago

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Skift Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry

Skift Insights Deck: Using Customer-Centric Product Design to Stand Out in the Travel Industry

UserTesting + Skift

Travel businesses are rethinking their products and experiences for a new customer-focused era. Download our free report to learn more!

2 years ago

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How Delta Is Using Personalization to Enhance the Business Travel Experience

How Delta Is Using Personalization to Enhance the Business Travel Experience

Delta Air Lines + Skift

Offering business travelers personalized experiences can not only improve traveler satisfaction, but also allow corporate travel providers to stand out among their competitors.

2 years ago

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How Travel Providers Can Meet Today’s New Travel Demands

How Travel Providers Can Meet Today’s New Travel Demands

Allianz Worldwide Partners + Skift

Travelers today require more flexibility than ever before, but travel providers have a ways to go to meet the demand.

3 years ago

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Webinar Video: Driving Loyalty Through Richer Personalization

Webinar Video: Driving Loyalty Through Richer Personalization

Boxever + Skift

Learn how travel marketers are driving loyalty through customer experience and personalization with this video recap of our recent webinar with Boxever!

3 years ago

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New Skift eBook: What Keeps CMOs Up At Night?

New Skift eBook: What Keeps CMOs Up At Night?

Boxever + Skift

The What Keeps CMOs Up At Night? eBook is a roundup of poignant insights and valuable lessons from the industry’s top CMOs. Download this ebook for free!

3 years ago

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Register for a Free Webinar on Customer Experience and the Future of Loyalty

Register for a Free Webinar on Customer Experience and the Future of Loyalty

Boxever + Skift

Join Skift and Boxever on Wednesday October 12th at 12pm ET for a free webinar on strategies for driving loyalty through customer experience and personalization!

3 years ago

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To Improve Foundational Customer Experience, Airlines Should Look To Operations

To Improve Foundational Customer Experience, Airlines Should Look To Operations

Sabre + Skift

Even as airlines work to streamline the airport journey, provide more personalized offers, and deliver memorable in-flight experiences, there's still room for major improvement on the most important part of the airline customer experience – getting passengers to their destination on time.

3 years ago

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What Airlines Can Learn from Amazon’s Customer-First Approach

What Airlines Can Learn from Amazon’s Customer-First Approach

Sabre Airline Solutions + Skift

For airlines looking to become more customer-centric, it's a smart idea to look towards the digital retail space. Download this free report from Skift and Sabre to learn more!

3 years ago

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Video: Airline Execs on the Evolution of Retailing and Digital Experience

Video: Airline Execs on the Evolution of Retailing and Digital Experience

Sabre Airline Solutions + Skift

Watch this panel discussion on the trends, challenges and opportunities in digital and retailing for the airline industry. Featuring Skift News Editor Dennis Schaal and digital leaders from kulula.com, Etihad, Jet Airways, and Sabre.

3 years ago

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Reinventing the Modern Airport Experience

Reinventing the Modern Airport Experience

Sabre + Skift

With lengthy queues, redundant processes, and a lack of personalization, it's no surprise customers have no love for modern airports. It's time for airports to reexamine their approach to customer experience and start creating the airport of the future.

3 years ago