SkiftX
Executive Q&A: Meeting the Challenges of Travel’s Most Transformative Era
Before Covid-19 hit, airports and airlines were boosting customer satisfaction by investing heavily in new services and innovative dining and retail experiences. Now, at a time when travelers are understandably cautious about returning to the skies, customer experience is more important than ever in helping to raise traveler confidence and ensure global travel’s long-term recovery.
Collinson + Skift | 4 years ago
