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Articles tagged “chatbots”

Airlines

Philippine Airlines Tackles Tricky Customer Service Balance Between Robots and Humans

So is chatting with Chatbot Charlie an improved experience over Human Charlie? With more airlines undergoing digital transformations, sadly so, especially for call center workers.

Maria Stella F. Arnaldo, Skift | 4 years ago

Online Travel

Delta Sues Chatbot Vendor Faulted for Data Breach

Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor's code, and through it, the payment card data of up to 825,000 Delta customers. No wonder the airline is suing.

Sean O'Neill, Skift | 5 years ago

Online Travel

Expedia to Connect Travelers With Hotels When Their Flights Are Delayed

Expedia wants to help put customers in touch with hotels to sort out travel complications. That seems like it would be a complicated dance because Expedia doesn't readily share much customer information with hotels, a longtime grievance in the lodging industry.

Dennis Schaal, Skift | 5 years ago

Expedia to Connect Travelers With Hotels When Their Flights Are Delayed

Online Travel

Accor Backs Chatbot Tech Builder Mindsay in $10 Million Funding Round

The funding of French startup Mindsay may be small news. But interviews with its customers Iberia and CWT suggest that a second wave of chatbot technology has stopped frustrating travelers with as many misunderstandings as the earlier tech did. That's a big deal for the sector.

Sean O'Neill, Skift | 5 years ago

Accor Backs Chatbot Tech Builder Mindsay in $10 Million Funding Round

Hotels

Caesars Looks to Mobile Tech to Raise the Hotel Guest Experience

Caesars had under-invested in the tech needed to support the hotel side of its business. Recently it has been playing catch up. Some of its experiments are innovative, such as mobile ordering for food at the lobby or by the pool.

Sean O'Neill, Skift | 5 years ago

Caesars Looks to Mobile Tech to Raise the Hotel Guest Experience

Online Travel

Skift Tech Forum Preview: Accor’s Chief Digital Officer on Creating a Technology Roadmap

Maud Bailly has been at the heart of AccorHotels' recent transformation. She'll hopefully shed some light on the company's digital strategy and how it intends to use all its new acquisitions.

Patrick Whyte, Skift | 6 years ago

Skift Tech Forum Preview: Accor’s Chief Digital Officer on Creating a Technology Roadmap

SkiftX

Booking.com Buys Evature for Its Chatbot Talent

This acqui-hire of Tel Aviv chatbot start-up Evature underlines the intense interest travel companies now have in natural-language search by text or voice -- and for the technical talent that can make the magic happen.

Sean O'Neill, Skift | 7 years ago

Booking.com Buys Evature for Its Chatbot Talent

Business Travel

Behind the Rise of Chatbots in Meetings and Events

Chatbots offer the first glimpse into a future where meeting and event planners can deliver mass personalization at scale using artificial intelligence.

Greg Oates, Skift | 7 years ago

Behind the Rise of Chatbots in Meetings and Events

Business Travel

Chatbots Are the Future of Meeting and Event Communication and Networking

The increased acceptance and use of chatbots and AI is changing the way event and meeting professionals connect with attendees and making events more efficient for the planners and the attendees.

Sheryll Poe, Skift | 7 years ago

Chatbots Are the Future of Meeting and Event Communication and Networking

Online Travel

TripAdvisor Debuts Facebook Messenger Chatbot for User-Generated Recommendations

If your company doesn't have an artificial intelligence-fueled chatbot, the odds are you will one day. Is your company going to sit out this trend like so many procrastinators, or resource-constrained companies, did when the first crop of mobile apps appeared? History does have a habit of repeating itself but it doesn't have to.

Dennis Schaal, Skift | 7 years ago

TripAdvisor Debuts Facebook Messenger Chatbot for User-Generated Recommendations