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Travel Technology
ChatGPT Plus is ahead of Google Bard on the timeline of tech releases, but Bard seems to be ahead with usability.
Justin Dawes | 2 months ago
Some generative AI tools for travel booking are getting more impressive, and some are not.
Justin Dawes | 4 months ago
Reliable, accessible guest data is like gold for hotels interested in the next generation of customer service. More deals that can capitalize on that are likely on the way.
Justin Dawes | 5 months ago
There are so many ways travel could benefit from generative AI, but there's a lot of data cleanup and investment that needs to happen first.
Online Travel
Considering Booking Holdings' close relationship with Google historically, it's no surprise that Priceline went with Google Cloud for its generative AI integrations. Now, who's next?
Justin Dawes | 6 months ago
Any changes the next wave of artificial intelligence might bring will not be instantaneous. Booking Holdings has time to act to sustain its current position in online travel.
Sean O'Neill | 7 months ago
Business Travel
Conversational search is an exciting space in travel, even for the somewhat tedious side of travel and expenses management, which now sees the virtual assistant role extended into a data analyst. Navan is offering predictive travel budget solutions.
Selene Brophy | 7 months ago
Travelers have long grumbled about clunky online interfaces for booking travel. Etihad's test of a more conversational style is welcome. It may wake WhatsApp to the possibilities.
Yousef Saba, Reuters | 7 months ago
Announcements
How does AI change travel? How can these tools drive hotel efficiency, handle airline customer service, and reshape the way we search for and book travel? Skift dives deep into these discussions and more.
Seth Borko | 7 months ago
With the energy going into some of these travel planning assistants, how long before travel agents are out of jobs? Probably not tomorrow, but what about in a few years?
Justin Dawes | 7 months ago