Articles tagged “chatbots”

Business Travel

Corp Travel Agencies Reboot Bots in Light of Labor Crisis

There’s a distinct whiff of nostalgia drifting through the swaying palm trees in San Diego, as corporate travel agencies plug chatbots at the Global Business Travel Association’s annual convention.

Corp Travel Agencies Reboot Bots in Light of Labor Crisis

Online Travel

WhatsApp Helps Brands Personalize Travel in India and Middle East

Looking to offer hassle-free and personalized experiences for customers, travel companies have integrated WhatsApp as an effective communications platform. But troubleshooting cannot always be left to bots. Brands also need human beings to chip in at critical moments.

WhatsApp Helps Brands Personalize Travel in India and Middle East

Tourism

IHG’s Asia Changes Show New Skills Required of Hotel Leaders

Roles are changing fast in the hotel industry. Some are gone, or going, like the chief marketing officer. Others require new skill sets. Even those at the top aren't spared. IHG's latest Asia changes remind us of this.

IHG’s Asia Changes Show New Skills Required of Hotel Leaders

Airlines

Philippine Airlines Tackles Tricky Customer Service Balance Between Robots and Humans

So is chatting with Chatbot Charlie an improved experience over Human Charlie? With more airlines undergoing digital transformations, sadly so, especially for call center workers.

Philippine Airlines Tackles Tricky Customer Service Balance Between Robots and Humans

Online Travel

Delta Sues Chatbot Vendor Faulted for Data Breach

Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor's code, and through it, the payment card data of up to 825,000 Delta customers. No wonder the airline is suing.

Delta Sues Chatbot Vendor Faulted for Data Breach

Online Travel

Expedia to Connect Travelers With Hotels When Their Flights Are Delayed

Expedia wants to help put customers in touch with hotels to sort out travel complications. That seems like it would be a complicated dance because Expedia doesn't readily share much customer information with hotels, a longtime grievance in the lodging industry.

Expedia to Connect Travelers With Hotels When Their Flights Are Delayed

Online Travel

Accor Backs Chatbot Tech Builder Mindsay in $10 Million Funding Round

The funding of French startup Mindsay may be small news. But interviews with its customers Iberia and CWT suggest that a second wave of chatbot technology has stopped frustrating travelers with as many misunderstandings as the earlier tech did. That's a big deal for the sector.

Accor Backs Chatbot Tech Builder Mindsay in $10 Million Funding Round

Hotels

Caesars Looks to Mobile Tech to Raise the Hotel Guest Experience

Caesars had under-invested in the tech needed to support the hotel side of its business. Recently it has been playing catch up. Some of its experiments are innovative, such as mobile ordering for food at the lobby or by the pool.

Caesars Looks to Mobile Tech to Raise the Hotel Guest Experience

Online Travel

Skift Tech Forum Preview: Accor’s Chief Digital Officer on Creating a Technology Roadmap

Maud Bailly has been at the heart of AccorHotels' recent transformation. She'll hopefully shed some light on the company's digital strategy and how it intends to use all its new acquisitions.

Skift Tech Forum Preview: Accor’s Chief Digital Officer on Creating a Technology Roadmap

SkiftX

Booking.com Buys Evature for Its Chatbot Talent

This acqui-hire of Tel Aviv chatbot start-up Evature underlines the intense interest travel companies now have in natural-language search by text or voice -- and for the technical talent that can make the magic happen.

Booking.com Buys Evature for Its Chatbot Talent