Laura Powell, Skift
When your brand is all about high-quality, custom-crafted crystal, you'd better be sure that the message shines throughout any product extensions. To uphold and safeguard Baccarat's identity, enter the glass attendant.
2 weeks ago
Isaac Carey, Skift
Antonio Balestreri's work depends on how well he can educate guests on the role of raptors in the environment, something which gives his presentations a serious edge.
2 months ago
Brian Sumers, Skift
Steve Abelman, the only meteorologist employed by American Airlines, is passionate about his craft.
2 months ago
Laura Powell, Skift
It's not unusual for hotels to talk about how they curate local culture into the experience. But a new hotel in Washington, D.C. is not just talking the talk, but walking the walk with this job.
4 months ago
Erika Adams, Skift Table
Promoting Taco Bell’s image as anything other than a place where diets are broken and cravings are indulged is a long, lonely battle — one that Taco Bell’s in-house dietician, Missy Schaaphok, has been fighting for years.
5 months ago
Sarah Enelow-Snyder, Skift
Many travelers don't realize that Honduras' ecotourism industry has a luxury side to it, but that doesn't mean conservation is an afterthought.
5 months ago
Sarah Enelow-Snyder, Skift
Business travelers and commuters may be Amtrak's bread and butter, but many leisure travelers have decades of warm feelings for its sleeper cars, and the old-fashioned hospitality they afford.
6 months ago
Laura Powell, Skift
It's likely that the musical experience of most hotel employees doesn't extend far beyond karaoke. Not the case for a certain Hungarian concierge, whose vast musical background strikes a special chord with guests.
8 months ago
Hannah Sampson, Skift
Carnival Cruise Line wants to deliver good beer and fun experiences to its passengers. That's where the brewmaster comes in.
9 months ago
Laura Powell, Skift
Hotel companies love to brag about providing local experiences for their guests, but few actually live up to their billing. One of Ireland's top hotels created a job to literally help visitors find their place in the destination's history: a genealogy butler.
9 months ago
Brian Sumers, Skift
Travelers can leverage effective strategies to limit jet lag. There's only one problem. Most people lack the willpower to follow advice from the scientific community. That hasn't stopped Qantas, which hired a specialist to help.
11 months ago