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Hotels
So much for the guest experience. Paying fees, one shouldn't forget, is part of the experience too.
Dennis Schaal, Skift | 9 years ago
Airlines
By crushing passengers knees, airlines might just be shooting themselves in the foot.
Marisa Garcia, Skift | 9 years ago
Tourism
The resumption of scheduled air service between the U.S. and Cuba is certainly not a done deal as the Obama administration hopes to carry out an end-run around probable Congressional opposition.
SkiftX
Deplaning early is a silly, impractical idea. But are we getting to the point that airlines are going to add a fee to have a charging station at your seat? Affirmative.
Media and PR
Travel brands that have separate Twitter accounts to handle customer inquiries should take a step back and reassess their strategy to determine whether it's the most effective use of their resources.
Joyce Manalo, Skift | 9 years ago
Online Travel
While some airlines and hotels talk up how much they are investing in technology and mobile, in particular, the users of some of their apps are giving them a big thumbs-down.
As the use of beacons to connect with customers becomes commonplace in other areas of life, such as retail, aviation will have an easier time making passengers comfortable with these exchanges. The trick is data exchange with airports, and between airlines. The commercial and strategic value of the Big Data airlines gather about us at various stages of the journey makes them loathe to share too much.
You would think with all the fees and the lower taxes the airlines are paying in the U.S. that they wouldn't have to spend their time colluding on prices.
With the advanced biometric and baggage scanning technologies available, someone should look into fully automating the security screening process. It could prove more reliable than some of today’s people-based systems. We’re thinking of you, TSA.
Some suggest there are too many airline and airport apps. Maybe yes. But with its easy bookings functionality, this new KLM app is a keeper.
