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Articles tagged “airline passenger experience”

Airlines

American Airlines Reverses Plan to Shrink Legroom on Some Planes

In today's airline landscape, legacy carriers generally offer between 30 and 32 inches of seat pitch. Discount airlines give customers 28 or 29 inches. American Airlines had planned to shrink some seats to 29 inches, but customers complained. The plan is off. That's good news.

Brian Sumers, Skift | 7 years ago

American Airlines Reverses Plan to Shrink Legroom on Some Planes

Airlines

United Brings Back Hot Food on Some Routes — But Only in Economy Plus

United is making a sound business decision by rewarding its best customers. But in recent years, we've seen the chasm grow between the flying haves and have-nots. This will only further that trend.

Brian Sumers, Skift | 7 years ago

United Brings Back Hot Food on Some Routes — But Only in Economy Plus

Airlines

United President Says Passengers Should Get Used to Tight Coach Seating

We like Scott Kirby because of his honesty. He's right. Travelers may say they want comfort, but most value price over everything else.

Brian Sumers, Skift | 7 years ago

United President Says Passengers Should Get Used to Tight Coach Seating

Airlines

Alaska Airlines Now Lets New Parents Keep Elite Status for an Extra Year

This makes perfect sense, and can't cost Alaska Airlines much in revenue. Why don't other U.S. carriers do the same thing?

Brian Sumers, Skift | 7 years ago

Alaska Airlines Now Lets New Parents Keep Elite Status for an Extra Year

Airlines

New J.D. Power Survey Says Airlines Passenger Satisfaction Is at All-time High

The past six weeks have been disastrous for the U.S. airline industry. But that doesn't make this survey wrong. For most passengers (yes, even those in coach) flying in North America is much better than it was a decade ago.

Brian Sumers, Skift | 7 years ago

Airlines

For the First Time, Allegiant Air Learns What It’s Like to Configure a New Airplane

Did you know how much effort went into designing a plane's cabin? Skift got the scoop from Allegiant Air, which will take its first new airplane from Airbus later this month.

Brian Sumers, Skift | 7 years ago

For the First Time, Allegiant Air Learns What It’s Like to Configure a New Airplane

Airlines

Congress Warns 5 Airline Execs They Must Improve Customer Service

Congress is not happy with U.S. airlines. That's for sure. But how much will Washington do about it? Here's a prediction: Probably not much.

Brian Sumers, Skift | 7 years ago

Congress Warns 5 Airline Execs They Must Improve Customer Service

Airlines

Alaska Air Focuses on Customer Experience and Loyalty as it Integrates Virgin America

Alaska Airlines has always taken customer experience more seriously than other carriers, but historically, that's been easier, since Alaska has been smaller than its competitors. It's good to see Alaska still placing a major emphasis on customer satisfaction after its Virgin American acquisition.

Brian Sumers, Skift | 7 years ago

Alaska Air Focuses on Customer Experience and Loyalty as it Integrates Virgin America

Airlines

United Releases Internal Report on What Happened in Violent Chicago Incident

This has been a rough two and a half weeks for United, which was clearly caught off guard by the fallout from this now-famous April 9 incident. It will be some time before the airline regains its footing, but perhaps this report is a step in the right direction.

Brian Sumers, Skift | 7 years ago

United Releases Internal Report on What Happened in Violent Chicago Incident

Airlines

Airlines and Airports Look to Biometrics to Improve the Passenger Experience

Consumers are more comfortable with biometrics than ever, and we can probably thank Apple for that. Now airlines are starting to ask whether they might use facial recognition, fingerprints or iris scans to make the passenger experience better. Here's hoping they succeed.

Brian Sumers, Skift | 7 years ago

Airlines and Airports Look to Biometrics to Improve the Passenger Experience