News

Virgin Hotels could become a victim of its own hype. By building interest in this less than overt and trendy campaign, it may be setting itself up to fall short of guests' expectations.

The sumptuous artistry of the new book and its message of artistic inspiration help position the Renaissance brand as an insightful, like-minded host for creative professionals.

The Travel Leaders Group survey means that this has been a pretty good year so far for luxury travel for U.S.-based businesses.

“It’s not uncommon for reservations to be received from a channel and then sit with a hotel for days without ever being captured into its PMS or CRS ... the inaccurate data means those hoteliers never truly know their correct, real-time supply, making it impossible to make good and informed business decisions.”

Southwest Airlines emphasizes how it cares about its employees yet it chose to ignore the legacy of AirTran in designing Southwest's new "Heart" livery. It wouldn't have taken much to include AirTran, and it would have meant a lot.

There is definitely something to be said for hand-picked, curated airfare deals, and The Flight Deal is finding a niche. How much the site expands beyond the FlyerTalk crowd is another question.

We like brand continuity, rather than a disrupted mish-mosh of a design experience. This level of thematic storytelling shows confidence in the core-design strategy on the part of Air China, and a clear sense of corporate identity.

Conferences aren't just in the room any more.

Two years into our larger mission of defining the future of travel, here's how we're going about it.