Delta Air Lines Will Take Some Customer Service Calls via Video Chat
Photo Credit: Delta Air Lines has installed video call kiosks at Ronald Reagan Washington National Airport. Customers will use them to interact with customer service workers. Delta Air Lines
Skift Take
Yes, Americans do make video calls in their everyday lives. But they make them using machines they own. Do airline passengers want to resolve issues by using one of five kiosks in an airport terminal? Perhaps some do, but we're betting many will find the phone just as useful. This seems like it would have a been a novel announcement in 2009.
Delta Air Lines will handle some customer service calls via video chat under a pilot program announced Tuesday.
It's happening at Ronald Reagan Washington National Airport, which is quickly becoming the carrier's laboratory for new ideas. This spring and summer, Delta has been testing technology that allows some travelers to enter the airline's SkyClub and board flights using their fingerprints, rather than paper or mobile boarding passes. Soon, the airline said some passengers in Washington also will be able to check bags using fingerprints.
Delta's video call pilot is sma
